[{{ $ctrl._job.status.name | translate}}] Chalet Concierge
Scott Dunn

Posted

Job description

The Chalet Concierge role is responsible for every aspect of the success of our Alpine Chalets. As a result, the position is very diverse, encompassing guest relations, monitoring standards, logistical arrangements and transfer planning.

RESPONSIBILITIES
From our teams, we expect an attitude whereby ‘Nothing is too much trouble’. You will be expected to fulfil the following responsibilities:

Develop and maintain a close relationship with guests each week, ensuring they are informed of all local events and updated on any relevant information that may help enhance their stay.
Take responsibility and ownership of the property– this includes cleanliness, maintenance, communication with the chalet owners and overall guest service and experience.
Ensure that all our guests benefit from the highest possible level of “Scott Dunn” service from all aspects of their holiday
Act as an ambassador for Scott Dunn in resort
DUTIES
Full concierge service by helping & advising guests with making reservations for activities, attractions & recommended restaurants.
Carry out pre-holiday guest phone calls to help plan and prepare and ensure the holiday is tailored made
Maintain and develop good relations with all existing or new suppliers, contractors and chalet owners
Help plan the smooth transfer of guests to and from the airport
Liaise closely with UK offices to ensure complete communication of information
Complete, accurately and efficiently, all paperwork and administrative duties as and when necessary to ensure effective running of the villas and meet health and safety standards.
Deal with guest problems effectively and efficiently
Regular updating of guest logs – communicating information to the Resort Manager
Ensure effective communication in resort including the attendance at and participation in resort team meetings
Provide full hosting service
Purchase and manage required stock, including all chalet beverages & cleaning products
ABILITIES & EXPECTATIONS
Ability to lead by example
Excellent numeric, administrative and organisational skills
Have an outstanding eye for detail
Outstanding work ethic
Ability to work independently or in a team
Excellent guest relations and interpersonal skills
Good self-motivation
Organised, highly flexible and pro-active
Professional and can-do attitude
Excellent time keeping and reliability
Forward thinking and planning
Ability to remain calm, patient, diplomatic and tactful under pressure

Requirements

Basic academics – including maths, English and IT.
Full UK/EU Driving licence (you will be required to drive as part of this role).
Fluency in French (desirable)
Hospitality degree/nvq, Wset (desirable)
Management degree or similar (desirable)
UK or EU Passport holder
Job type
Seasonal
Location
London, United Kingdom
Department
Hostess, F&B kitchen, Front Office concierge, Catering, Tourism, Customer Service
Languages
English, French (optional)
Starting in
As soon as possible
Latest start date
December 2018
Duration
6 months
Positions available
6
Accommodation
Provided
Other benefits
A competitive salary Live out accommodation (wi-fi access where possible). Full area lift pass. The opportunity to ski in your free time. Ski/board equipment hire. Return travel from the home country. Uniform Comprehensive training course. Career progression with summer opportunities in our Mediterranean programme.

Scott Dunn

Amazing ski holidays. Tailor-made holidays worldwide. Villa holidays in the Med. Specialist holidays. Beach holidays. Family holidays. Honeymoons. Whatever you're looking for, we can craft something special for you.

Quite simply, they come in all shapes and all sizes. We're not your average luxury travel company; almost anything you can imagine, we can create. Or, if you don’t know where to start, our specialists can help and inspire you.

A luxury Alpine ski holiday with all the renowned Scott Dunn trimmings. An epic adventure across Latin America. A family safari in Africa, followed by a few days on the exotic coast. A cultural journey into India. Nights in a desert camp under the stars. A diving holiday in the Seychelles. A city break in Europe. An unforgettable honeymoon. Whatever you want.

Everything we do is tailor-made by our experts, who each know their specialist area like the back of their hand. Because every holiday is bespoke, each category below gives only a glimpse of the possibilities. You can browse for inspiration, but for your own tailor-made experience, please contact our travel specialists.

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