Experience Leader
Experience Leader

Selina

Posted

Experience Leader

About the job

Description

Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to
experience our planet’s most beautiful places, to build community, to
engage with locals and fellow travelers, to work and enjoy new adventures.
What the role is
The Experience Leader will be our #1 fan! Is the heart and soul of Selina,
leading the Experiences at the unit level by bringing the location's concept
to life, ensuring we deliver memorable experiences to our guests, visitors,
and staff aligned with our brand and mission.
This role will be successfully executed by managing all the content,
programming design and execution at the location working hand in hand
with internal and external parties, managing the required support from
other departments' staff and in close relation with the Cluster Experience
Manager.
The Experience Leader will work part time in a Front of the House role
including but not limited to reception and tour desk.
The key to excelling in this role is to have a social personality, enjoy
interacting with people from around the world on a daily basis, be
well-organized, have great time management skills, strategic creativity and
critical observation skills.

Responsibilities

What you will be doing
● To be Selina’s #1 Fan: Connect with guests and make sure to
promote all experiences. Transmit knowledge, passion, emotion,
energy and motivation to the location team.
● Weekly and monthly activities, programming, planning and
execution, with guidance of the Cluster Experience Manager.
● Owner of Whatsapp Location Guest Chat. In charge of keeping it
alive and a place to connect.
● Owner of Whatsapp direct communication with guests.
● Heart of guest experience: Engage with customers involving the
entire team throughout your shift (especially be present during
check in and check out hours in order to receive feedback from
guests).
● Implement the Welcome Drink. Daily gathering for new check-ins in
order to connect between travelers.
● Daily Property Walk and following the Experience Checklist at least
twice a week.
● Continuously Communicate & Follow Up on experience objectives
and Destination Index metrics action plans with the support of the
Cluster Experience Manager and the Cluster General Manager.
● Compliance on music (Soundtrack). Properly running the official
Selina playlist, controlling the right volume and music selected
throughout the day.
● Own the physical communication on location (brand & marketing
guidelines) in its proper implementation and constant update.
(print & place)
● Support content creation for social media at location level.
● Provide team leadership, mentorship and supervision to
location-based staff for Experience metrics success.
● Tell guests and visitors about our tours and transportation. Share
the characteristics of these unique experiences that will help them
create unforgettable memories.
● Promote the sale of Cowork, Retail, T&T, Surf, Spa and wellness
during their shift and communicate to the rest of the team their
individual daily and weekly targets, and be the engine that moves
them to achieve their targets (hence the importance of the profile).
● Support management of local community relations.
● Coordinate residency & Exchange program at the location, receiving
content creators and supporting them on getting the best
images/photos/experiences that the location has to offer.
● Replying to all online guest reviews and feedback in a timely and
informative manner.
● Be the point of contact for Local community contributors (Location
Experience Board) when on site.

Requirements (language,
years of experience, the
area of experience, specific
knowledge)

What you need for the role
● Must speak English and the local language of the country of
application.
● Previous experience in hotels, restaurants and managing on site
activities. Experience working with lifestyle brands and marketing of
events is an advantage.
● Knowledge of PMS systems is an advantage.
● Certification in any wellness related teaching (Yoga, Meditation,
personal training, etc) is an advantage.
● Certification in any art/music/cultural teaching is an advantage.
● Experience with PR, brand management, event production, retail,
design, and festivals is an advantage.
● Grassroots experience working in multicultural environments with
a diverse group of local and global stakeholders.
● Experience in managing community relations.
● Microsoft Office and Google G-Suite proficiency.
● Knowledge and sensitivity of local culture.
● Social, energetic & fun spirited personality.
● Time management skills.
● Creativity.
● Ability to network and negotiate.
● Experience in group facilitation.

Benefits

What can you expect
● Competitive salary
● No dress code
● Pet-friendly (as long as your pet is friendly)
● Multiple online training opportunities
● Cultural events and wellness activities at Locations. Volunteering
with Selina Gives Back; because sharing is caring
● Huge Selina experience discounts on your stay, food & fun for
you AND your friends & family (you can expect to become even
more popular among your friends)
● Have your birthday off
● Amazing referral program with cash and global holiday packages;
we know you hang out with other great people
● Extra country-specific benefits; we can tell you more during the
application process.

Experience Leader

Los Panamaes, Panama

Full-time, Indefinite

Start Date:

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