[{{ $ctrl._job.status.name | translate}}] Reception Team Member
Selina

Posted

Job description

Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

What the role is

You are a person who can be assigned several tasks, witty, creative and curious who enjoys challenges, organizations with rapid growth and that strike you learn something new every day. Change is your ally and the creativity of your best friend. You are ready to jump at any time and wear many hats because you value the growth you can have when learning to do it all.


What you will be doing

Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To assist in keeping the hotel reception area clean and tidy at all times.
To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
To undertake all training as required (eg, first aid, health and safety, customer service).
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
To administer the general petty cash system and float in an accurate manner
Interact with customers, take orders and serve snacks and drinks
Comply with all food and beverage regulations
Offering all Selina services such as tours, shuttle buses and rentals to customers
Ensuring the best experience of all customers

Requirements

What you need for the role

Customer service skills
Fast learner
Previous experience with dealing with clients
Ability to work under pressure
Ability in solving problems
English language required

Details

Job type
Full-time
Location
Brighton, United Kingdom
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite
Other benefits
What can you expect Competitive salary Performance bonus No dress code Pet-friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends) Have your birthday off Amazing referral program with cash and global holiday packages; we know you hang out with other great people Extra country-specific benefits; we can tell you more during the application process

Selina

WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?

Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!

Selina is disrupting the hospitality industry by combining the best aspects of boutique hotels, co-working spaces, and socially-centred hostels. With a distinctive design style, deep local knowledge and robust tech, Selina promises travelers authentic local experiences, exciting connections with fellow travelers, and the power to live, work and create seamlessly abroad.

With 100+ locations opening around the globe, we have multiple job opportunities at any given time.

Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.

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