Food & Beverage-Cafe Supervisor

[{{ $ | translate}}] Food & Beverage-Cafe Supervisor
Shanghai Marriott Hotel City Centre

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Job description

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.



This position is concerned with the day to day supervision of the Marriott Cafe operation of the Hotel and compliance with established restaurant policies and procedures of this Hotel.




As a senior team leader to direct and work with food and beverage management team and associates to successfully execute restaurant operations; strive to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.





  • To be responsible for the daily supervision of the restaurant, concentrating on service procedure and quality of product.
  •             负责日常的餐厅运行,注重服务程序和产品质量。

  • To liaise with directly Housekeeping and Engineering regarding the upkeep, repairs and maintenance of all furniture, fixtures and operating equipment.
  •              保持和客房部以及工程部对需要维修,修理和保养的设备和家具的联系。

  • To conduct training and skills development programs, to ensure well trained staff and team leader offering excellent service to the guest at all times.
  •             指导培训和技能发展的项目,保证受到培训的员工和领班,都能提供良好的服务。

  • To ensure that all restaurant mise en place is correctly prepared and ready for each service period
  •             在每个用餐时间,都可以保证所有餐厅准备待用。

  • To maintain a breakage prevention program designed to minimize breakage of operating equipment, and to liaise directly with the Chief Steward and recommend changes to policies or procedures if needed
  •             尽量将损坏的物品降低到最小,如需要改变的条例,和主要负责人直接讨论。

  • To ensure all staff and team leader attend English Training classes, and meet the required English language level for their positions.
  •             让每位员工和领班都注重英语培训和自己职位相符的英语水平。

  • To maintain all relevant records regarding department’s personnel and that this information is passed to the outlet manager.
  •             把部门里所有的员工和领班的信息及时报告给经理。

  • To maintain a close customer contact to ensure satisfaction and recognition of regular guests.
  •             与老顾客保持经常地联系,清楚知道他们的满意度。

  • To oversee all presentation of Food and Beverage products, ensure that they meet the standards as laid down by the policies of the Hotel.
  •             检查有关于食物和饮料的表述,确保规定的正确实施。

  • To comply with any reasonable request made by Food & Beverage management
  •             遵照上级合理的要求。

  • To supervise the service within the Marriott Cafe, to ensure that the service standards, quality of product, staff and team leader grooming are with all operational policies and hotel standard
  •             监督万豪咖啡厅的服务,同时把服务标准,产品质量, 员工和领班仪容仪表都符合酒店的规章制度政策。

  • To ensure that the Hostess staff and team leader perform all duties as are required, that the front reception area of the restaurant is neat and tidy. And that the reservation book is properly maintained.
  •             保证在全天的轮班中有女服务员, 大堂餐厅整洁干净,所有的预定簿保存妥当。

  • To ensure that all captains are on station and performing all duties as required
  •             保证全天都有必需的领导值班。

  • Ensure that all Buffet set ups are correct, fresh and appealing, and to ensure that all set ups are as per the standards outlined in the operating policy and as required by the Executive Chef.
  •             在规定和上级的要求下,保证所有的餐具柜都准备妥当,

  • To assist the Marriott Cafe manager in spot checks of the restaurant to ensure that all repairs and maintenance has been carried out, reporting any new areas that need attention
  • 帮助经理检查万豪咖啡厅中损坏和需要维修的物件已经及时处理,报告需要关注的新的区域。

  • To ensure that all menus are clean, neat and tidy, free from marks and dirt, stains or water marks. Replacing any menu with a new one as required.
  •             保证所有的菜单是清洁,整齐,没有标记,污染,瑕疵和水渍,替换需要修理的菜


  • To ensure that all staff and team leader report for work as per the posted roster, and that all leave and sick leave requests are handed to the Marriott Cafe Manager.
  • 保证每位员工和领班报告值班记录,同时将离开和病假的员工和领班的请求报告经理。

  • To assist the Marriott Cafe Manager at all times, ensuring a high level of co-operation at all times.
  •             随时帮助经理提高合作水平。

  • Must always check personal hygiene and be well groomed in appearance, as per the grooming standards of the hotel and the department.
  • 按照员工和领班准则检查员工和领班的个人卫生

  • Must always maintain a professional image at all times, be friendly and smiling at all times when in contact with guests and staff and team leader alike.
  • 维持专业人士的形象,当遇到客人和员工和领班的时候,随时保持微笑。

  • When presenting menus to guests or answering guest questions as to the menu content, the person must be fully aware of all menu items and services that are offered, and be able to explain them accordingly.
  • 须清楚知道菜单的所有内容和服务,以便于向客人解释。

  • Performs other duties as assigned to meet business needs
  • 帮助其他员工和领班完成工作。

          23.Attend monthly department meeting








    Profile of Competency


    ·         Basic knowledge of  Marriott Cafe operation


    ·         Strong problem-solving


    ·         Ability to work well in stressful and high pressure situations


    ·         Knowledge of overall hotel operations as they affect Marriott Cafe and related areas


    ·         Ability to effectively manage labour productivity


    ·         Strong customer and associate relation skills


    ·         Good training/facilitator skills


    Language 語言能力:

    ·         Good communication skill in Mandarin and English verbal, listening and writing


    Education 教育:

    ·         High school diploma, related working experience in food and beverage, or related professional area


    Job License

    資格 / 等級証:

    ·         Certifications as required to comply with local and state codes


    ·         Ability to use standard software applications and hotel system



    NOTICE 注意 :


    The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. 同事須明瞭酒店是每周七天、每天二十四小时运转的行業。因應工作需要,上班的班次会随时相應调動。


    Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 管理層保留在没有提前通知的情况下对工作描述变更的权利。


    I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.





    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


    See description

    Job type
    Shanghai, China
    F&B other
    Starting in
    As soon as possible

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