Food & Beverage-Chinese Restaurant Hostess

[{{ $ctrl._job.status.name | translate}}] Food & Beverage-Chinese Restaurant Hostess
Shanghai Marriott Hotel City Centre

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Job description

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.


MAJOR FUNCTION 主要 :

To ensure the three steps of service are adhered to at all times:

  • A warm and sincere greeting. Use the guest name if and when possible
  • Anticipation and compliance with guest needs
  • Fond farewell. Give them a warm good-bye and use the guest name if and when possible
  •  

    To seat guests in a manner that every guest will receive the fastest and most courteous service at all times. 

    To set the tone of aggressive hospitality with a display of friendly enthusiasm that will continue all through the restaurant during the entire meal period. 

    To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in order to seat guests in a manner that is fair to all the servers.

     

    MAJOR RESPONSIBILITIES 責任概要 :

     

    1.            Follow all Marriott policies and procedures.

    2.            Comply with the “clean as you go” policy.

    3.            Report to work on scheduled days at the scheduled time.

    4.            Report to work in uniform following all appearance standards.

    5.            Work as a TEAM.

    6.            Follow all safety policies to ensure a safe work area.

    7.            Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.

    8.            Check out with your supervisor before leaving your station or the floor for any reason.

     

    SPECIFIC DUTIES 工作任務 :

     

    1.            Follow hostess opening & closing checklist thoroughly.

    2.            Check in servers and other associates for uniform.

    3.            Maintain guest flow charts to track number of guests to each station and in order to track volume per hour.

    4.            Ensure that the front of the restaurant is always covered.

    5.            Ensure that the front of the restaurant is spotless at all times.

    6.            Check on every table to ensure that it is clean, spotless and fully setup and that all silverware and glassware is spotless before any guests are seated at the table.  In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.

    7.            Check on guests to get feedback on the quality of their meals, service, etc. and share any problems that arise immediately—inform supervisor and manager immediately, but try to take care of the problem at once.

    8.            Schedule servers for breaks, etc. in conjunction with the supervisor and depending on business volume.

    9.            Pitch in and help in service whenever the need arises.

    10.         Have an excellent knowledge about the city, the signals, methods of transportation, etc. in order to be able to converse with customers, give helpful suggestions, etc.

    11.         Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions, and give other suggestions.

    12.         Be thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets, etc.

    13.         Communicate all necessary information to incoming hostess and supervisor, and record all messages in the hostess communication log.

    14.         Work with the cashier and relieve cashiers on break.

     

     

    JOB SPECIFICATION職位要求 :

    Profile of Competency

    工作能力:

    l At least 2 years work experience.

    l  Demonstrated good hospitality and communication skills.

     

    Language 語言能力:

    l  Good communication skill in Mandarin and minimum knowledge of English.

     

    Education 教育:

    l  Minimum vocational school.

     

    Job License資格 / 等級証:

    l  N/A

     

     

     

    NOTICE 注意 :

    The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. 同事須明瞭酒店是每周七天、每天二十四小时运转的行業。因應工作需要,上班的班次会随时相應调動。

     

    Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 管理層保留在没有提前通知的情况下对工作描述变更的权利。

     

     

    I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.

     

    我已阅读及接收到上述的工作描述。我完全明白违反规定的职责将受到训诫。

     
    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Requirements

    See description

    Job type
    Full-time
    Location
    Shanghai, China
    Department
    F&B other
    Starting in
    As soon as possible

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