Food & Beverage-Events manager

[{{ $ctrl._job.status.name | translate}}] Food & Beverage-Events manager
Shanghai Marriott Hotel City Centre

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Job description

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

                                                                    

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.

 


AJOR FUNCTION 主要 :

Maximize revenue for the hotel through three areas: excellent event execution, up selling, and effective management of groups.  Executing superior events will strengthen customer loyalty and increase repeat business opportunities. Up selling of events will result in increased total event revenue. Careful and accurate forecasting of rooms and catering functions, will allow for better revenue management, and increased total hotel revenue. This senior position manages larger, more complex groups and may provide leadership to Event Management team. 在宴会目标的执行,再销售和团队管理上帮助酒店达到最高的利润。负责重要的宴会来使得客人提高对酒店的忠诚度或成为回头客。同时,做到宴会中的再销售使得酒店的宴会利润得到提高。对宴会和房间进行准确和仔细的预报,这会帮助我们更好的做好酒店的营运收益管理和提高酒店的总体利润。这个职位是宴会统筹部门的领导,能够处理更复杂的团队。

 

 

SPECIFIC DUTIES 工作任務 :

 

·          Manages larger, more complex or high profile groups.管理更复杂和要求更高的团队。

·          Receives turnover documentation, ensures that information is accurate and that appropriate space is secured. Communicates room block information to Revenue Management/Reservations. 当收到合同后,检查并确保所有的信息准确无误。和营运受益部确认房间预订信息。

·          Contacts customer by phone for introduction within 24 hours, reconfirms details of program.  Sends letter of introduction, explaining role and benefits of Event Manager. 在收到合同后的24小时之内,通过电话和客人取得联系,介绍自己,确定细节。

·          Manages all details of the event including food and beverage, meeting specifications, audio visual, room block, deposit follow up, and VIP requests. Up sells during event planning to increase revenue.  Confirms receipt of all signed documents from customer. 安排所有的细节,包括餐饮部分,会议场地,音频视频设备,房间预订,定金和贵宾的要求。做到宴会中的再销售使得酒店的宴会利润得到提高。

·          Forecasts group blocks and food and beverage projections. 预报团队的房间预订和餐饮的目标。

·          Communicates event details to operation departments through BEOs, Group Resume, Group Cover Sheet and Pre-convention Meetings when needed. 通过宴会预订单,房间预订单和报告单以及必要情况下召开的事前会议来确保将所有的信息传送到各个相关的部门。

·          Greets customer at start of event on property, and remains available to customer during the course of the event.  Coordinates with operation departments to solve problems and/or suggest alternatives to previous arrangements. 在宴会开始时向客人问候,保证在整个宴会过程中和客人保持联系。和其他相关部门做好协调解决问题或提出各种不同的建议。

·          Conducts post-event follow up meeting with customer in person or by telephone.  Completes post event critique and shares with sales person.  Reviews invoice for accuracy.  Sends joint thank you letter with Meeting Planner Survey to customer. 在宴会结束后通过电话了解客人对宴会的评价,将信息回馈给销售部得体同事,将感谢信发给客人。

·          Strives to meet measurable targets and goals, as assigned for individual and team. 帮助个人和整个团队来达到相应的目标。

·          To ensure proper group forecasting and to work closely with the Director of Event Management on maximizing the revenue.确保预定的准确性,进一步和营运收益总监合作来达到收益的最大化。

·          To prepare weekly with the Director of Event and DORM for the weekly Sales & Marketing strategy meeting the updated Banquet forecast, group forecasting, actual group stays versus forecast group stays etc.在每周参加销售总监及营运收益总监召开的销售会议,更新关于宴会,团队的预报,比较预期和实际的宴会情况。

·          To prepare a monthly report on internal communication break downs between operational departments / organizers.

·          If this is a leadership role, the following responsibilities also apply:如果这个位置是领导位置,它的责任包括:

-         Implements training programs to improve staff development.做好员工培训,使他们能得到更好的发展。

-         Ensures that groups are being managed effectively and Event Management staff is delivering excellent customer service. 审核预订单的准确性,帮助同事解答疑问,使得他们在工作上能够达到客人复杂的要求。

-         Tracks and measures the performance of the Event Executive on a monthly or period basis.对员工进行每月的工作审核。

 

JOB SPECIFICATION 職位要求 :

Profile of Competency

工作能力:

·          Expertise in menu planning, food presentation, meeting room set ups, audio visual, and banquet service standards 了解菜单的内容,食物的型式,会议室的布置,音频的常识和宴会服务的标准。

·          Familiarity and knowledge of all departments within the hotel, understanding operational challenges掌握酒店的其他部门的相关知识。

·          Understanding of group and catering cost forecasting了解团队和宴会的成本。

·          Excellent verbal and written communication skills有良好的书面和口头表达能力。

·          Effective interpersonal conflict management skills良好的管理和沟通能力。

·          Effective time management skills 良好的管理时间的能力。

·          Demonstrated leadership skills良好的领导能力。

·          Demonstrated ability to coach and develop associates有能力培训和培养下级员工的才能。

 

Language 語言能力:

·         Good command of Written and Spoken Mandarin

·         Good knowledge of Conversational English

Education 教育:

High school diploma or equivalent

College/University degree preferred

Job License

資格 / 等級証:

·         N/A

 

NOTICE 注意 :    

The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. 同事須明瞭酒店是每周七天、每天二十四小时运转的行業。因應工作需要,上班的班次会随时相應调動。

 

Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 管理層保留在没有提前通知的情况下对工作描述变更的权利。

 

 

I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.

我已阅读及接收到上述的工作描述。我完全明白违反规定的职责将受到训诫。

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Shanghai, China
Department
F&B other
Starting in
As soon as possible

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