Food&Beverage-Lobby Lounge waiter

[{{ $ctrl._job.status.name | translate}}] Food&Beverage-Lobby Lounge waiter
Shanghai Marriott Hotel City Centre

Posted

Job description

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.


MAJOR FUNCTION 主要 :

 

Greet and serve the guest by Marriott standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and fellow associates. Take pride in all facets of service with a clean professional appearance and keep a sparkling clean dining room at all times.

用万豪的标准去欢迎和服务客人,提供给客人高质量的食物和酒水,做个亲切有礼的主人。在客人和同事面前都要展示出有礼貌的,有上进心的一面。在任何时候都要展现出干净利落的专业的服务和保持灿烂的笑容。

 

MAJOR RESPONSIBILITIES 責任概要 :

 

1.             Follow all Marriott policies and procedures.

遵守所有万豪的政策和程序。

2.             Comply with the “clean as you go” policy.

完成“所到之处无一物”的原则。

3.             Report to work on scheduled days at the scheduled time.

按照工作时间表按时上班。

4.             Report to work in uniform following all appearance standards.

上班时遵守仪容仪表和制服制度。

5.             Work as a TEAM.

工作中保持团队精神。

6.             Follow all safety policies to ensure a safe work area.

遵守所有安全制度,以塑造一个安全的工作环境。

7.             Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.

尊重所有合理的来自经理和主管的工作相关请求,即使超出你的工作范围,也要达到使客人满意为整个酒店服务。

8.             Check out with your supervisor before leaving your station or the floor for any reason.

因为任何理由离开你的工作岗位之前先汇报你的主管。

 

 

SPECIFIC DUTIES 工作任務 :

 

1.             Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.

检查你的工作区域,把最先要打开的都打开,清洁桌子椅子,准备好盐,胡椒,糖,烟灰缸,花瓶,餐具和杯子。

2.             Do all necessary opening and closing side work according to the side work schedule.

做好所有必要的开档和关档的工作记录表。

3.             Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc.

准备好所有必要的工具:托盘,笔,纸巾,酒刀。等等。

4.             Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.

熟悉菜单上的各项菜,他们的装饰,内容和调制品。准备正确的简明扼要的回答客人提出关于菜单上的问题。

5.             Operate the Point of Sale terminal correctly and follow all Marriott check-closing procedures.

正确运行销售终端的要点并且遵守所有万豪收档程序。

6.             Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order.

当接受客人点单时试着用积极的亲切的销售技巧来提议客人。

7.             Develop a good knowledge of beverages, liquors, and wine service.

发展酒品,酒类和服务酒的知识。

8.             Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.

根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时,所有调味品,脏盘子和餐具必须换干净的,除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点,比如,放回烟缸,上茶,上完主菜后再检查,保持适当的仪态,不要闲谈。

9.             Bus, clean and reset the table according to standard procedures.

根据服务流程的标准情洁并重新摆台。

10.          Chewing gum or smoking is not allowed while on duty.

上班时间不能吃口香糖和抽烟。

11.          Attend all meetings or training seminars as required.

参加所有的必要的会议和培训讨论。

12.          Study and follow the Associate’s Training Manual.

学习并遵守员工手册。

 

 

 

JOB SPECIFICATION職位要求 :

 

Profile of Competency

工作能力:

l  Guest-focused outgoing personality with a good smile.

具有关注客人,友善带有微笑的性格。

l  Ability to meet standards of appearance.

符合仪容仪表的标准。

l  An honest self-starter with a cool, organized disposition.

诚实,自觉主动,冷静,有组织能力。

l  Can meet needs of guest satisfaction within company guidelines.

在公司的忠旨下可以满足顾客的需要。

Language 語言能力:

l  Demonstrated good communication skills in Mandarin. English preferred.

良好的普通话和英语表达能力

Education 教育:

l  Minimum Vocational School

必须有专业学校毕业

Job License

資格 / 等級証:

l  N/A

 

 

NOTICE 注意 :

 

The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. 同事須明瞭酒店是每周七天、每天二十四小时运转的行業。因應工作需要,上班的班次会随时相應调動。

 

Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 管理層保留在没有提前通知的情况下对工作描述变更的权利。

 

 

I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.

 

我已阅读及接收到上述的工作描述。我完全明白违反规定的职责将受到训诫。

 

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Shanghai, China
Department
F&B other
Starting in
As soon as possible

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