Housekeeping - Clerk

[{{ $ctrl._job.status.name | translate}}] Housekeeping - Clerk
Shanghai Marriott Hotel City Centre

Posted

Job description

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 
Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.

MAJOR RESPONSIBILITIES: 责任概要
 
Responsible for the smooth and efficient manning of the housekeeping office by providing efficient and accurate information to hotel guest. To provide clerical administrative support to all housekeeping supervisors and other departments requiring housekeeping services.
负责通过高效地方式为酒店客人提供高效率和准确地信息。为所有客房部主管和其他部门要求的管家服务提供文书行政工作。
 
SPECIFIC DUTIES: 工作任务
 
  •   Ensure day-to-day operational efficiency of the section.
  • 确保部门每日相关工作的效率。
  • Answer departmental and guest telephone calls. Pass on telephone messages as soon as received to department / section and persons concerned for immediate action.
    接听内部和客人的电话。及时将口讯传递给部门和各人。
  • Prepare / print room status report when required.
    当有需要时准备和打印房间状态报表。
  • Prepare lists of out of order rooms, in house VIP and expected arrivals / departure, function and group lists.
    准备坏房,住店VIP,预计到达/离店,宴会和团队名单。
  • Responsible for the communication between reception, and floor regarding guest room status.
    负责与前台交流楼层相关客房状态。
    • Notify floor supervisor of arriving VIP’s, and group allocations.
      将到达的分派的VIP和团队告知楼层领班。
    • Notify floor supervisor of any changes in room status and allocations.
      将所有房态和分配的转变告知楼层领班。
    • Inform floor supervisor of late departure and urgently needed rooms.
      通知楼层领班晚离店和急需的房间。
  • Handle Lost & Found properties. Ensure all surrendered Lost & Found items are properly labelled, recorded and stored as soon as received. Prepare weekly summary of Lost & Found items and submit report to Director of Services.
    处理失物招领。确保所有交出的失物都有适当的标签,记录入库。
  • Prepare repair and maintenance work orders as soon as received.
    在接受到维修指示时准备维修记录。
    • Make sure all work orders from the floor and public areas are properly make out and issued to the engineering departments.
      确保楼层和公共区域的工作指示及时开写维修单交予工程部。
    • To call the engineering department and issue verbal work orders for urgent and to ensure that proper work orders are done immediately after.
      将紧急的维修工作口头通知工程部并及时确认工作的完成。
    • Follow up unfinished work orders and report to the Director of services if no action is done.
      跟进没有完成的工程如果没有行动去完成报告给服务总监。
  • Update room status in the computer regularly. Ensure the input is correct.
    及时在电脑中更新房态。确保录入的准确。
  • Control the paging system for all housekeeping staff. Paging is to be done immediately and accurately.
    为客房员工控制呼叫系统。呼叫完成及时和准确。
  • Maintain the cleanliness and orderliness of the housekeeping office. Keep all files, record books and logbooks in order. Keep the office neat, tidy and not noisy.
    保持办公室的干净和整齐。保持所有文件报表和记事本的顺序。保持办公室的整洁和安静。
  • Arrange baby-sitter upon request. List of available baby-sitters must be available at all times.
    按要求安排临时保姆。临时保姆的名单必须是总是可用的。
  • Coordinate / communicate with public area supervisors regarding matters requiring housekeeping services in all public areas.
    和公共区域的主管协调/交流管家服务在所有公共区域的相关问题。
    • Prepare daily work allocations for room attendants in conjunction with the assistant housekeepers’ instructions.
      按照管家助理的指令为客房服务员准备每日的工作分配。
    • Issue, receive and check master keys for rooms and public areas, responsible for the issuance, recording and getting back of articles on loan to guests.
      收发和确认房间和公共区域的专用钥匙,负责收发记录向客人借出的物品。
  • Check and record staff attendance and punctuality.
    确认和记录员工出席和准时。
     
  • Contribute to overall operational efficiency.
  • 促成所有工作高效率的完成。
  • Handle guest complaints and inquiries
    处理客人的投诉和要求。
    • Mark down the nature of complaint and determine what action id to be taken.
      记下投诉的性质和事情的经过。
    • Contact concerned floor supervisor or if necessary the assistant housekeeper or the Director of Services for corrective action immediately.
      为工作及时准确联系相关楼层主管如果必要联系助理管家或者服务总监。
  • Liaise with reception regarding room status. 
    与前台关于房态建立联系
  • Follow strictly all hotel, laundry and housekeeping departmental policies and procedure to be able to perform duties and responsibilities efficiently and effectively.
    严格的遵守酒店和客房部的政策和流程有效的发挥到工作中
  • Carry out other duties as and when assigned by the Assistant housekeeper.
    当执行其他责任时需要助理管家分派。
  • Maintain personal grooming as per hotel’s standard to project an efficient, professional, neat and tidy appearance to hotel guests and set an example to subordinates
     严格执行酒店及房务部政策及流程,以确保员工高效,有用的完成他们的职责。
  • Emphasize good personal behaviour as per guidelines laid down in the Employee Handbook and promote the spirit of team work whenever and wherever possible.
  • 强调一些好的个人习惯作为员工的指导,并让部门员工记录在案,并随时实践集体协作精神
  • Be aware of hotel emergence, safety and pest control procedures.
  • 熟悉突发事件,安全处理和杀虫的工作流程。
     
    JOB SPECIFICATION:
     
    Profile of Competency
     
  • Computers liberate and must know Excel and Word for Windows software.
  • 计算机读写和必要的Windows制表文件软件
    做过1年一年以上的客房服务
    Having done housekeeping for more than one year.
  • Typing speed must be 50 WPM and above.
  • 打字速度50字/分以上
    Language
    • Chinese
    中文
    • Basic English
    基础英文
    Education
  • Preferably college level
  • 大专学历
     
     
    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Requirements

    See description

    Job type
    Fulltime job
    Location
    Shanghai, China
    Department
    Housekeeping
    Starting in
    As soon as possible

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