Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang （Middle） Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.
MAJOR RESPONSIBILITIES: 责任概要
Responsible for the smooth and efficient manning of the housekeeping office by providing efficient and accurate information to hotel guest. To provide clerical administrative support to all housekeeping supervisors and other departments requiring housekeeping services.
SPECIFIC DUTIES: 工作任务
Answer departmental and guest telephone calls. Pass on telephone messages as soon as received to department / section and persons concerned for immediate action.
Prepare / print room status report when required.
Prepare lists of out of order rooms, in house VIP and expected arrivals / departure, function and group lists.
Responsible for the communication between reception, and floor regarding guest room status.
Notify floor supervisor of arriving VIP’s, and group allocations.将到达的分派的VIP和团队告知楼层领班。
Notify floor supervisor of any changes in room status and allocations.将所有房态和分配的转变告知楼层领班。
Inform floor supervisor of late departure and urgently needed rooms.通知楼层领班晚离店和急需的房间。
Handle Lost & Found properties. Ensure all surrendered Lost & Found items are properly labelled, recorded and stored as soon as received. Prepare weekly summary of Lost & Found items and submit report to Director of Services.
Prepare repair and maintenance work orders as soon as received.
Make sure all work orders from the floor and public areas are properly make out and issued to the engineering departments.确保楼层和公共区域的工作指示及时开写维修单交予工程部。
To call the engineering department and issue verbal work orders for urgent and to ensure that proper work orders are done immediately after.将紧急的维修工作口头通知工程部并及时确认工作的完成。
Follow up unfinished work orders and report to the Director of services if no action is done.跟进没有完成的工程如果没有行动去完成报告给服务总监。
Update room status in the computer regularly. Ensure the input is correct.
Control the paging system for all housekeeping staff. Paging is to be done immediately and accurately.
Maintain the cleanliness and orderliness of the housekeeping office. Keep all files, record books and logbooks in order. Keep the office neat, tidy and not noisy.
Arrange baby-sitter upon request. List of available baby-sitters must be available at all times.
Coordinate / communicate with public area supervisors regarding matters requiring housekeeping services in all public areas.
Prepare daily work allocations for room attendants in conjunction with the assistant housekeepers’ instructions.按照管家助理的指令为客房服务员准备每日的工作分配。
Issue, receive and check master keys for rooms and public areas, responsible for the issuance, recording and getting back of articles on loan to guests.收发和确认房间和公共区域的专用钥匙，负责收发记录向客人借出的物品。
Check and record staff attendance and punctuality.
Handle guest complaints and inquiries
Mark down the nature of complaint and determine what action id to be taken.记下投诉的性质和事情的经过。
Contact concerned floor supervisor or if necessary the assistant housekeeper or the Director of Services for corrective action immediately.为工作及时准确联系相关楼层主管如果必要联系助理管家或者服务总监。
Liaise with reception regarding room status.
Follow strictly all hotel, laundry and housekeeping departmental policies and procedure to be able to perform duties and responsibilities efficiently and effectively.
Carry out other duties as and when assigned by the Assistant housekeeper.
Maintain personal grooming as per hotel’s standard to project an efficient, professional, neat and tidy appearance to hotel guests and set an example to subordinates
Emphasize good personal behaviour as per guidelines laid down in the Employee Handbook and promote the spirit of team work whenever and wherever possible.
Be aware of hotel emergence, safety and pest control procedures.
Profile of Competency
Having done housekeeping for more than one year.
- Basic English
- Job type
- Shanghai, China
- Starting in
- As soon as possible