Rooms-Health Club Supervisor

[{{ $ctrl._job.status.name | translate}}] Rooms-Health Club Supervisor
Shanghai Marriott Hotel City Centre

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Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

                                                                    

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.


Job Summary: 岗位概述

To ensure the professional attitude of all Health Club Staff and provide the best in Guest Service that exceeds Guest expectations. To maintain a high level of cleanliness and hygiene throughout the facility. Maintain all equipment in proper working and good working condition.

确保所有健身中心的员工以专业的态度向客人提供最好的服务。保持各种设备的清洁卫生。维持所有设备的正常运作

 

Duties & Responsibilities职责义务:

  • Management/Planning管理/规划
  •  

    • To be responsible for overall operation of the Health Club which includes the swimming Pool, sauna, locker facilities, pool bar.

    负责康乐中心的运营包括游泳池、桑拿、更衣设备、泳吧

    • To Direct and supervise the staff of the Health Club in daily operation.

    指导监管康乐中心员工的日常工作

    • To coordinate training activities on a weekly, monthly schedule.

    安排每周、每月的培训计划

    • To be very familiar and train all staff on Hygienic requirements set by both local government and The JW Marriott Shanghai standards.

    熟悉当地政府和JW万豪的卫生标准并按要求对员工进行培训

    • To supervise and monitor the hygiene level of Swimming Pool and Jacuzzi.

    监督监测泳池和蒸汽池的卫生情况

    • Maintain and operate the Pool Bar in a Professional manner whilst meeting all Bar and Beverage requirements set by local laws.

    以专业态度维持泳吧的运作并符合地方法对酒吧和饮料的有关规定

    • Ensure all gym equipment is well maintained in clean and working order.

    确保体育馆设备的清洁和正常运作

    • Ensure the Swimming Pool and Jacuzzi area are very clean and hygienic area.

    确保泳吧和蒸汽池的清洁

    • Develop and Maintain the Health Club Rules and Regulations.

    建立并保持康乐中心的规定

    • Inventory and maintain the proper amounts of towels, linen, bathrobe and other Health Club Supplies.

    清点存货,维持毛巾、布草、浴衣和其他物品的正确数量

     

  • Financial Management/Purchasing Controls财务管理/采购控制
    • Control the expense and cost of equipment maintenance and supplies for the Health Club within the budget amount.

    将康乐中心设备和其他物品的花费控制在预算之内

    • To manage the control of losses of center supplies such as towels, robes, slippers and others to a minimum loss level.

     控制中心物品如毛巾、浴衣、拖鞋的遗失,尽可能减少损失

    • Achieve financial targets and budgets sales for membership fees, sales items and revenues for services.

    通过会员费、销售、服务收入达到财政目标和预算

     

  • Guest Service/Sales对客服务/销售
  •  

    • Ensure all Staff is well trained in the art of services to all Guests in a high standard level from a JW Marriott Shanghai Brand.

    确保员工受到JW万豪品牌高标准服务技巧的培训

    • To ensure a GSI rating for the Health Club above 90 %.

    确保康乐中心客人满意率在90%以上

    • To ensure all Health Club Staff are knowledgeable to answer all questions and request regarding the Health Club in English or Mandarin.

    确保员工能用英语或普通话应答客人有关康乐中心的问题和要求

    • To ensure all Health Club staff are guest oriented

    确保康乐中心的员工能适应客人

    • To assist all Guest in exercise and/or weight training.

    帮助客人进行锻炼和体重训练

    • Promote and achieve membership goals.

    促销并取得会员卡销售目标

     

     

  • Human Resources人力资源
  •  

    • To maintain the grooming, personal hygiene and dress code of all Health Club Staff on a daily basis in according to the LSOP of JW Marriott Shanghai.

    根据JW万豪的LSOP维持康乐中心员工的仪表、个人卫生和着装规范

    • To ensure all Health Club Staff adhere to the JW Marriott Shanghai Policy and Procedures.

    确保所有康乐中心员工遵守JW万豪的LSOP

    • Be fully familiar with all subordinates Job Descriptions

    熟知所有下属的职责概述

    • Abide by JW Marriott Shanghai’s SOP

    遵守JW万豪的SOP

    • Abide by the GSS.

    遵守对客服务满意标准

    • Abide by JW Marriott Shanghai staff handbook Rules & Regulations

    遵守JW万豪员工手册上的规章制度

    • Training of Department on Fire, First Aid & Life Saving

    负责部门在紧急情况如火灾,急救和救护方面的培训。

    • Conduct Performance appraisals on probationary, bi-yearly and yearly basis for all subordinate staff.

    指导员工表现评估包括使用试用期、两年期、多年期的员工

     

  • Safety and Security安全及保安
  •  

    • Ensure all staff are well trained on All Emergency situations and are prepared for Any Fire evacuations.

    确保所有员工受到紧急情况处理程序的培训并对火警疏散做好准备

    • All staff will ensure the safety and security of all Guests and fellow associates in order to provide a proper safe working area.

     所有员工要确保客人和同事的安全以提供一个安全的工作区域

    • Log and report all security incidents and accidents in accordance to Hotel requirements.

    按饭店要求记录、汇报安全事故

    • All Staff are trained to be aware of security measures in order to protect Hotel’s property and equipment at all times.

    为保护饭店财产和设备所有员工都要受到得保安措施的培训

    • Ensure all areas of the Health Club are well maintained to avoid any safety concerns for both Guests and Associates.

    确保康乐中心区域被很好地维护并避免对客人和员工会造成隐患的安全问题

     

  • Communications沟通
  •  

    • Communicate effectively up and down, and left and right.

    进行有效的纵向、横向沟通

    • Daily departmental meetings to clarify and inform daily operational events and activities.

     召开每日部门会议明确、通告每天的工作

    • Resolve Guest and employee concerns and find solutions.

    发现客人和雇员的各种问题并寻找解决措施

    • Maintain an “Open Door” policy within your section.

    维持你部门的开放政策

    • Work closely with other sections and departments to share information that will mutually assist all departments to ensure proper Guest deliver of service on a consistent basis.

    与其他部门保持紧密的合作关系并分享信息确保良好的对客服务

    • Assist other departments to ensure good communication in order to achieve Great Guest delivery of services on a consistent basis.

    协助其他部门进行良好的沟通以确保良好的对客服务

    • Attend daily and weekly Room Division Meeting to communicate vital information in your area to ensure Guest Delivery

    出席每日、每周的房务部会议以获取你部门的重要信息以确保良好的对客服务

    • Promote, implement and share all information about the Health Club with other departmental staff in order to accurately provide information to Guests on a consistent basis.

    为了向客人提供准确的信息其他部门一起分享康乐中心的有关信息

     

  • Food & Beverage餐饮
  •  

    • Operate and maintain a professional, service oriented Pool Bar for all Guests.

    为客人提供专业的泳吧服务

    • Maintain proper stock of Beverages and required food/fruit items.

    维持饮料和食品/水果的适当储存量

    • Assist and cooperate with managing special functions in poolside with Food and Beverage.

    协助餐饮部提供泳池边的特殊服务

     

  • Computer Skills电脑技能
  •  

    • Have full knowledge of operation of Micros System and Personal Computer for memo’s and other report required in your department.

    熟悉微软系统和员工计算机的操作以便职责部门内的备忘录和报告

     

     

    JOB SPECIFICATION職位要求 :

    Job Knowledge / Skill

    专业知识技能:

    ·        Bi-Lingual English and Chinese

    英语和中文

    ·        Other Language a Plus

    其他语言更佳

    Education

    教育:

    ·        University Degree preferred

    大学学历

    ·        High School Diploma

    至少高中

    Experience

    经验:

     

     

    ·        Min. 2 Years experience in a supervisory role in a Health Club or Health Club preferably in a Hotel environment.

    至少两年酒店的健康俱乐部或康乐中心的管理工作经验

    Additional Skill required

    其它技能要求:

     

     

     

    ·        Good Guest relations skills

    良好的与客沟通技巧

    ·        Good Training skills

    良好的培训技巧

    ·        Good sales and promotion skills for memberships

    良好的促销技巧

    ·        Sports oriented

    喜欢运动

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    NOTICE 注意 :

     

    The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. 同事須明瞭酒店是每周七天、每天二十四小时运转的行業。因應工作需要,上班的班次会随时相應调動。

     

    Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 管理層保留在没有提前通知的情况下对工作描述变更的权利。

     

     

    I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.

     

    我已阅读及接收到上述的工作描述。我完全明白违反规定的职责将受到训诫。

     

     

     
    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Requirements

    See description

    Job type
    Fulltime job
    Location
    Shanghai, China
    Department
    Recreation & Leisure
    Starting in
    As soon as possible

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