Guest Services Center Agent

[{{ $ctrl._job.status.name | translate}}] Guest Services Center Agent
Shangri-La at the Fort, Manila

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Job description

Shangri-La at the Fort, Manila

 

Shangri-La at the Fort, Manila is located within Fort Bonifacio, the former military base and city centre.  With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the complex is destined to become a Manila landmark.  The new hotel complements the company’s five existing properties in the Philippines.

 

The mixed-use business, residential and retail tower will be located along Fifth Avenue and 30th, within the new, fast-developing Taguig business district.  A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls. 

 

 

DUTIES

He/She ensures that calls to the Service Center are promptly answered and requests are followed-up with guest. If guest is not around, follow-up should be made with the concerned department.

 

REQUIREMENTS

  • Preferably a 4-year college gradudate or in the same capacity.

  • With minimum 1 year experience in an international hotel in the same capacity.

  • Proficient in the use of operational systems such as PABX, call center system and call accounting software.

  • Able to work flexible hours.

  • Fluent in both oral and written English.

  • Creative and with an eye for details.

  • Outgoing and people oriented.

  • Motivator, self-starter and a team-builder.

  • Displays initiative and commitment to professional values.

  • Right to unrestricted employment in the Philippines.

Requirements

See description

Job type
Fulltime job
Location
Taguig, Philippines
Department
Rooms division
Starting in
As soon as possible

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