Resident Manager
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Resident Manager

Shangri-La Hotel, Bangkok

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Resident Manager

About the job

Resident Manager

Roles & Responsibilities

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Oversees the daily operations of the hotel, providing clear, strategic direction to the operations team.

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Plans and supervises the activities of an extensive and diverse workforce to ensure the smooth and profitable operations of the hotel.

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Responsible for dealing with guests’ feedback as for strategizing and preparing reports

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Be able to build teamwork and guide the employees to work as one well-functioning team

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Manages budgets, expenses, analyze and interpret financial information for rooms and food and beverage profitability

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Ensures that project/department milestones/goals are met and adhering to approved budgets.

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Engages with customers (welcome them in the facilities, address their feedback, find solutions to problems, offer information etc.)

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Provides customer service and accommodating those who may need extra assistance

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Deals with maintenance issues, ensuring the property is maintained up to standards, maintenance programs are being carried out with quality

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Collaborates with external parties such as suppliers, travel agencies, event/conference planners when necessary

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Inspects facilities on a regular basis and enforce strict compliance with health and safety, as well as food hygiene standards

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Typically resides on the hotel property and responds to emergencies in the absence of the General Manager.

 

Requirements

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Proven experience as Resident Manager or relevant roles. Typically requires 2 years experiences in the related areas

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Fluency in English; knowledge of other languages is a plus

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Understanding of all hotel management best practices and relevant laws and guidelines

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Excellent customer service skills as well as a business mindset

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Demonstrable aptitude in decision-making and problem-solving

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Reliable with an ability to multi-task and work well under pressure

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Good interpersonal communication skills & conflict resolution

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Good team player and an effective leader, able to set examples and foster a climate of cooperation

<span style="font-family: "Arial","sans-serif"; font-size: 9pt;">-<span style="font-family: "Times New Roman","serif"; font-size: 7pt;">       Degree in Business Administration, Hotel/Hospitality Management or relevant field

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Resident Manager

Khwaeng Bang Rak, Bangkok, Thailand

Full-time, Indefinite

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