Service Associate - Front Office / GRO

[{{ $ctrl._job.status.name | translate}}] Service Associate - Front Office / GRO
Shangri-La Hotel, Fuzhou

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Job description

Shangri-la Hotel Fuzhou

DUTIES:

  • Maintain maximum presence and exposure in hotel lobby; establish and preserve a friendly yet professional relationship with hotel patrons.
  • Co-ordinate with all Front Office sections, Housekeeping and Room Service as necessary and maintain an effective flow of communication with all hotel personnel.
  • Be familiar with all guest rooms and suites, their location, rates and amenities; have thorough knowledge of all hotel services and facilities and their hours of operation.
  • Be fully informed of daily hotel functions, groups, conventions and tours; be familiar with city-wide events, major attractions, cultural events, restaurants and other entertainment procedures
  • Control and co-ordinate all guest amenity requests prior to arrival and cross check with Room Service and Housekeeping on the day of arrival.
  • Greet and escort VIP guests to their rooms as necessary and assure departing guests are farewelled.

 

Experiences and skills required:

  • Customer service skills and experience
  • Fluent communication skills in both English and Chinese
  • Experience in Hotel Environment
  • Strong understanding of Software Packages Microsoft Office and Opera
  • Hospitality Certificate will be advantageousgous

Requirements

See description

Details

Job type
Full-time
Location
Lake Hills, Bellevue, WA, United States
Department
Rooms division
Starting in
As soon as possible
Duration of the contract
Indefinite

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