Front Office Manager

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Shangri-La Hotel, Lhasa

Posted
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Job description

岗位职责

1.Be responsible for all Front Office areas

监督所有前厅区域

2.Maximize occupancy, revenue and average rate while maintaining high service standards

在维持高标准服务水平前提下尽量提高客房出租率、客房收益、平均房价

3.Review arrival information on a daily basis, VIPs, regular guests, , long staying guests, groups, special requests etc. Follow up with relevant department

上岗前查看当日贵宾、常规客人、长住客人、团队客人以及特别要求,并通知有关部门

4.Responsible for management of the Golden Circle Guest Program

负责管理金环会会顾客忠诚計划

5.Set up Systems to monitor achievement of departmental goals and objectives

建立系统监督以便达到部门的目标

6.Manage department strategic planning and development

负责部门战略规划与发展

7.Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance

确认贵宾、常规客人和长住客人,并提供个性化的服务与帮助

8.Adhere to the hotel’s security and emergency policies and procedures

坚持酒店安全制度、紧急情况处理规定和程序

 

岗位要求

 1.With strong capability of communication, coordination and management

具有较强的沟通、协调和管理能力

2.Good knowledge and very familiar with all front office area operation

掌握前厅部工作知识并且十分熟悉前厅部日常运行

3.Good English language skill and communication skill

良好的英语能力和沟通技巧

5.Be good at organize and problem solving

良好的组织以及解决问题的能力

6.Good knowledge of corporate program (Golden Circle, Voice of Guest, etc)

熟练掌握相关公司计划( 贵宾金环会,宾客之声等)

7.Good knowledge of front office computer system

熟练运用前台电脑系统

Requirements

See description

Details

Job type
Full-time
Location
Lake Hills, Bellevue, WA, United States
Department
Rooms division
Starting in
As soon as possible
Duration of the contract
Indefinite

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