Guest Hospitality Ambassador / Relief Night Manager
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Guest Hospitality Ambassador / Relief Night Manager

Shangri-La Hotel, Vancouver

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Guest Hospitality Ambassador / Relief Night Manager

About the job

Thank you for your interest in the Shangri-La Hotel, Vancouver, the first Shangri-La to open in a sequence of new and exciting properties in North America. Shangri-la Hotel Vancouver is a luxury boutique property, located in the heart of downtown Vancouver’s vibrant financial, retail and entertainment district.  Shangri-La Vancouver is also the recipient of AAA’s prestigious Five Diamond status, and is one of only five Canadian Hotels to hold the esteemed rating. 


Our success depends 100% on the quality of our people. That''s why we are so demanding when we look for new employees, and why successful candidates find careers at Shangri-La so rewarding. It takes a very special kind of person to work at Shangri-La - Someone with an attitude to deliver and a passion to delight.  Are you Shangri-La?

 

The success in the role will depend on the ability to provide our guests with 5 diamond/5 star experience while maintaining a hands-on involvement in all night time operation; from Front Desk, Service Centre, to Night Shift Leader.

 

The model candidate is a consummate hospitality professional who strives to meet service expectations, promptly, professionally while conveying the Shangri-La genuine care in all interactions.

 

Are you ready for your next challenge?  Are you ready to be part of the best in the city?  Are you Shangri-La? 

 

http://www.areyoushangri-la.com  

PRIMARY RESPONSIBILITIES

  • Make the most positive impact on guest experiences throughout all aspects of their stay, maximizing Associate, Guest and Owner satisfaction.
  •  Demonstrate a high degree of identity and strives to provide a 5 diamond/5 star experience to guests, providing Shangri-La hospitality from caring people.
  • Rotate between shifts in Front Desk, Service Centre and Relief Night Manager, handling guest arrival and departures, guest telephone inquiries, in-house shopping purchases and performing administrative Bluemoon duties such as the Night Audit.
  • Ensures compliance to all hotel policies, standards and core practices.
  • Maintains positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
  • When acting as a Relief Night Manager, works in conjunction with Colleagues and maintains hands-on involvement in all aspects of the night time operation, assists where the need is greatest and as required.
  • When acting as a Relief Night Manager, ensures that all requested reports are completed and submitted punctually and accurately. Balances Front Office credit cards and ascertains proper settlement.
  • As true service Ambassadors, meets service expectations proactively, promptly, professionally, with genuine care to attention and detail.
  • Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
  • Perform check-in and escort guests to their rooms in accordance with core practices.
  • Perform cashier duties and check-out procedures.
  • Ensure that all requests are prepared prior to guest arrival.
  • Assist in handling of guest complaints and ensure that proper follow up takes place.
  • Required to work Bluemoon shifts regularly.
  • Undertakes other ad hoc related responsibilities, as required.

 

 

The following are mandatory competencies for this position:

  • Service Excellence – Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
  • Detail oriented – Care and attention to details in a multi-tasking environment.
  • Functional Knowledge – Familiarity with luxury expectations for Front Desk, Reservations and Switchboard procedures, systems and protocol.
  • Operational Competence –Familiarity with/ability to learn and follow Shangri-La deliverables, SLV service standards, programs, policies and procedures.
  • Communication – 100% English language proficiency, other languages useful.
  • Decision making – Able to prioritize, making prompt and reasonable decisions.
  • Problem solving –Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
  • Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
  • Ethical and professional conduct – Fulfills responsibilities with highest integrity.
  • Technology proficiency– Fully competent in all systems used within department, including Windows based programs and Opera property management system.

 

POSITION REQUIREMENTS:

  • Minimum 2 years previous work experience in a similar capacity within an international world-class hotel
  • Previous experience in Night Audit or as a Night Manager is preferred
  • Previous Shangri-La Hotels and Resorts experience is an asset

 

APPLICATION INSTRUCTIONS

 

Interested candidates are encouraged to apply at http://www.areyoushangri-la.com.  Due to the volume of responses we will only contact those candidates we wish to pursue further. 

 

Shangri-La Hotel Vancouver will only consider those candidates who currently possess the legal right to work in Canada.  Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit. Shangri-la Hotel Vancouver is not able to sponsor international applicants.

 

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

 

Shangri-La Hotel Vancouver invites you to view our property promotional video at:  https://www.youtube.com/watch?v=1egGt63vMCg

 

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Guest Hospitality Ambassador / Relief Night Manager

Central, Vancouver, Canada

Full-time, Indefinite

Start Date:

Latest start date:

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