Resident Manager - SLXN

[{{ $ | translate}}] Resident Manager - SLXN
Shangri-La Hotel, Xian


Job description

Shangri-La Hotel, Xian


Shangri-La Hotel, Xian located in the prestigious financial and shopping district of the Gaoxin Hi-tech Development Zone, the Shangri-La Hotel, Xian enjoys easy access to Xi’an’s leading business, entertainment and shopping destinations. A prime residence for both business and leisure travelers, wtih 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terracotta Warriors Museum. We offers 393 tastefully appointed rooms and suites, 4 stylish restaurants, 61 exclusive rooms at Horizon Club, as well as a private Horizon Club Lounge.

We are currently looking for an experienced Resident Manager to join us. It takes a very special kind of person to work at Shangri-La, if you are an inspiring leader who places our people and our brand at the heart of all their decisions while delivering a superior guest experience; you are the right person for this role.


 How you’ll contribute to the team:
  • Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest happiness
  • Handle every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient and effective business
  • Build a fun atmosphere and ensure a highly personalised and locally inspired guest experience
  • Lead and encourage the team by understanding their individual needs and working with them in an approachable way
  • Work closely and effectively with the General Manager to drive strategic projects, revenue and financial goals
  • Effectively manage costs, expenses, wastage, breakages, security and stock control whilst maintaining operational service levels to improve profitability in line with flow-through targets
  • Perform duties of the General Manager in the absence of the incumbent and perform other duties as required
What you will need to be considered:
  • A diploma and/or undergraduate degree in related disciplines
  • Ideally more than 10 years of experience in hospitality industry with local knowledge across multiple functions
  • Experience in Operations background with preference Rooms will be advantageous
  • Strong business acumen
  • Ability to strategize based on market demand periods to maximize revenue opportunities
  • Knowledge in hotel management best practices and relevant laws and guidelines
  • Enthusiastic and dedicated with an eye for details
  • Service-oriented and well-organized with strong sense of responsibility
  • Excellent communication skills in English and Mandarin (both written and spoken)


See description

Job type
Lake Hills, Bellevue, WA, United States
Starting in
As soon as possible

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