Resident Manager - SLXN

[{{ $ctrl._job.status.name | translate}}] Resident Manager - SLXN
Shangri-La Hotel, Xian

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Job description

Shangri-La Hotel, Xian

 

Shangri-La Hotel, Xian located in the prestigious financial and shopping district of the Gaoxin Hi-tech Development Zone, the Shangri-La Hotel, Xian enjoys easy access to Xi’an’s leading business, entertainment and shopping destinations. A prime residence for both business and leisure travelers, wtih 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terracotta Warriors Museum. We offers 393 tastefully appointed rooms and suites, 4 stylish restaurants, 61 exclusive rooms at Horizon Club, as well as a private Horizon Club Lounge.

We are currently looking for an experienced Resident Manager to join us. It takes a very special kind of person to work at Shangri-La, if you are an inspiring leader who places our people and our brand at the heart of all their decisions while delivering a superior guest experience; you are the right person for this role.

 

 How you’ll contribute to the team:
  • Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest happiness
  • Handle every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient and effective business
  • Build a fun atmosphere and ensure a highly personalised and locally inspired guest experience
  • Lead and encourage the team by understanding their individual needs and working with them in an approachable way
  • Work closely and effectively with the General Manager to drive strategic projects, revenue and financial goals
  • Effectively manage costs, expenses, wastage, breakages, security and stock control whilst maintaining operational service levels to improve profitability in line with flow-through targets
  • Perform duties of the General Manager in the absence of the incumbent and perform other duties as required
What you will need to be considered:
  • A diploma and/or undergraduate degree in related disciplines
  • Ideally more than 10 years of experience in hospitality industry with local knowledge across multiple functions
  • Experience in Operations background with preference Rooms will be advantageous
  • Strong business acumen
  • Ability to strategize based on market demand periods to maximize revenue opportunities
  • Knowledge in hotel management best practices and relevant laws and guidelines
  • Enthusiastic and dedicated with an eye for details
  • Service-oriented and well-organized with strong sense of responsibility
  • Excellent communication skills in English and Mandarin (both written and spoken)

Requirements

See description

Job type
Fulltime job
Location
Lake Hills, Bellevue, WA, United States
Department
Management
Starting in
As soon as possible

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