Shangri-La’s Sanya Resort and Spa, Hainan
Posted
Reservation Agent
About the job
Shangri-la''s Sanya & Resort & Spa Hainan
The first Shangri-la luxury resort in China was grand opening in Haitang Bay on 24th October, 2014. The resort to Sanya airport is about 40 minutes. The Shangri-la hospitality from a caring family. Shangri-la group is adhere to unique Asian hospitality spirit within our core value Respect, Humility, Helpfulness, Courtesy, Sincerity and Selflessness to delight our guests every time by creating engaging experiences straight from our hearts.
We are looking for Reservation Agent
As a Reservation Agent, we rely on you to:
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To Provide the highest level of service to promote customer satisfaction / retention while optimizing booking opportunities.
- To gain complete understanding of Shangri-La’s distribution structure.
- To“master” the room product in terms of layout, physical attribute, benefits, amenities, etc. To effectively differentiate room types to match the right product with specific guest needs..
- To be fully conversant with the hotel’s rate structure particularly on public rate offers. To highlight the ‘unique perceived value(S)’ of an offer during the selling process.
- To be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
We are looking for someone who:
- Well developed written & oral communication skills
- Customer care skills;good phone etiquette
- Ability to work under pressure & meet deadlines
- Willing to work shifts and public holidays
If you''re the right person, what are you waiting for ? Click the apply button now !
- Department: Reservations Sales & Marketing
Reservation Agent
Lake Hills, Bellevue, WA, United States
Full-time, Indefinite
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