Service Leader - Laundry 主管 - 洗衣房

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Service Leader - Laundry 主管 - 洗衣房
Shangri-La Yuanqu, Suzhou

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Job description

 Shangri-La Yuanqu, Suzhou 苏州园区香格里拉

Featuring 303 contemporary guestrooms and suites, Shangri-La Yuanqu, Suzhou, commands a prime location within the integrated GCL Plaza commercial complex at Suzhou Industrial Park. Adjacent to the serene Jinji Lake and within close proximity to Suzhou’s cultural attractions and entertainment, the hotel serves as a peaceful urban retreat.



We are currently looking for a Service Leader - Laundry:


As a Service Leader - Laundry, We rely on you to:


  • To have complete knowledge of Shangri-La’s standards operating policies and procedures
  • To have complete knowledge of the Shangri-La’s experience and Group Specifications.
  • To have knowledge of Shangri-La’s Programs e.g. Golden Circle, Guest History.
  • To have knowledge of the operations of uniform/linen room and is familiar with the linen pars.
  • Makes Guest delighted and retention is the primary focus of all job function
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
  • Leads the team’ colleague in the efforts to ensure guest was delighted.
  • Ensures that all guest complaints are handled efficiently and politely
  • Controls use of all chemicals and supplies to limit wastage
  • Monitors the correct compliance of washing formulas and chemical dosage
  • Reviews work and service cycles to ensure correct flow of work
  • Leads by example and by doing as instructing and showing
  • Provides positive and constant feedback and reinforcement
  • Seeks out employees concerns and offers assistance
  • Works with Laundry Manager in preparation of duty rosters and schedules
  • communication with both subordinates and supervisors
  • Conducts employee training and re-training
  • Ensure that all established hygiene procedures and rules are strictly adhered to
  • 具有全面的香格里拉标准的运作政策及程序方面的知识。
  • 具有香格里拉质量标准、服务标准及集团规范之运做知识。
  • 具有全面的香格里拉宾客活动知识,如金环会员计划,客史等。
  • 具有全面的制服/布草房的运做知识,并熟知布草备量标准。
  • 令宾客得到喜出望外的服务并成为我们的忠实顾客是我们的主要职责
  • 确保以专业并符合酒店政策、程序的方式与宾客进行良性的互动、交流。
  • 协同所属班组的同仁,努力为客人呈现喜出望外的服务。
  • 确保及时有效而得体地处理宾客投诉
  • 控制清洁用品和客用品的浪费
  • 监督洗涤规则和清洁剂用量
  • 循环检查工作和服务,确保正确的工作程序
  • 领导起带头作用,给员工示范和指导
  • 提供积极的帮助
  • 找出员工所关心的问题并提供帮助
  • 协助洗衣房经理准备排班表及工作计划
  • 与下属和上司保持有效、坦诚的沟通
  • 为员工提供培训和再培训
  • 确保严格按照既定的卫生程序、规则进行操作


We are looking for someone who has:


  • Has good organizational skills
  • Has experience in hotel environment
  • Enjoys interacting with people
  • Mature and has good logic.
  • Able to take ownership and initiative
  • 具有良好的组织能力
  • 拥有酒店工作经验
  • 乐于与人沟通交流
  • 成熟及良好的逻辑思维能力
  • 发扬主人翁及主动的意识

If you are the right person, what are you waiting for? Click the apply button now!



See description


Job type
Kunshan Shi, Suzhou Shi, China
Rooms division
Starting in
As soon as possible
Duration of the contract

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