Shangri-La Yuanqu, Suzhou 苏州园区香格里拉
Featuring 303 contemporary guestrooms and suites, Shangri-La Yuanqu, Suzhou, commands a prime location within the integrated GCL Plaza commercial complex at Suzhou Industrial Park. Adjacent to the serene Jinji Lake and within close proximity to Suzhou’s cultural attractions and entertainment, the hotel serves as a peaceful urban retreat.
We are currently looking for a Service Leader - Laundry:
As a Service Leader - Laundry, We rely on you to:
- To have complete knowledge of Shangri-La’s standards operating policies and procedures
- To have complete knowledge of the Shangri-La’s experience and Group Specifications.
- To have knowledge of Shangri-La’s Programs e.g. Golden Circle, Guest History.
- To have knowledge of the operations of uniform/linen room and is familiar with the linen pars.
- Makes Guest delighted and retention is the primary focus of all job function
- Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
- Leads the team’ colleague in the efforts to ensure guest was delighted.
- Ensures that all guest complaints are handled efficiently and politely
- Controls use of all chemicals and supplies to limit wastage
- Monitors the correct compliance of washing formulas and chemical dosage
- Reviews work and service cycles to ensure correct flow of work
- Leads by example and by doing as instructing and showing
- Provides positive and constant feedback and reinforcement
- Seeks out employees concerns and offers assistance
- Works with Laundry Manager in preparation of duty rosters and schedules
- communication with both subordinates and supervisors
- Conducts employee training and re-training
- Ensure that all established hygiene procedures and rules are strictly adhered to
We are looking for someone who has:
- Has good organizational skills
- Has experience in hotel environment
- Enjoys interacting with people
- Mature and has good logic.
- Able to take ownership and initiative
If you are the right person, what are you waiting for? Click the apply button now!