Service Leader - PA 主管-公共区域

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Service Leader - PA 主管-公共区域
Shangri-La Yuanqu, Suzhou

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Job description

Shangri-La Yuanqu, Suzhou 苏州园区香格里拉

Featuring 303 contemporary guestrooms and suites, Shangri-La Yuanqu, Suzhou, commands a prime location within the integrated GCL Plaza commercial complex at Suzhou Industrial Park. Adjacent to the serene Jinji Lake and within close proximity to Suzhou’s cultural attractions and entertainment, the hotel serves as a peaceful urban retreat.



We are currently looking for a Service Leader-Public Area:


As a Service Leader-Public Area We rely on you to:


  • To have complete knowledge of Shangri-La’s standards operating policies and procedures.
  • To have complete knowledge of the Shangri-La’s experience and Group Specifications.
  • To have knowledge of Shangri-La’s Programs e.g. Golden Circle, Guest History.
  • Makes Guest delighted and retention is the primary focus of all job function.
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
  • Leads the team’ colleague in the efforts to ensure guest was delighted.
  • Offers all possible assistance to guests at all times.
  • Inspects all public areas and back of house areas daily.
  • Ensures that all tasks are completed on time and in accordance with standards
  • Conducts daily inspections of grooming and appearance.
  • Ensure public area attendant work assignments are completed.
  • Constantly observes and instructs PA Attendants in their work habits.
  • Works with Assistant Housekeepers(Public Area)in preparation of duty rosters and schedules.
  • Controls issue and return of all equipment and supplies
  • Observes staff performances, notes areas that require improvement, and recommends training.
  • Ensure that all established hygiene procedures and rules are strictly adhered to.
  • Schedules cleaning of and maintains store rooms in orderly manner.
  • Performs any other duties or tasks as assigned by the Assistant Housekeeper.
  • 具有全面的香格里拉标准的运做政策及程序方面的知识。
  • 具有香格里拉质量标准、服务标准及集团规范之运做知识。
  • 具有全面的香格里拉宾客活动知识,如金环会员计划,客史等。
  • 令宾客得到喜出望外的服务并成为我们的忠实顾客是我们的主要职责。
  • 确保以专业并符合酒店政策、程序的方式与宾客进行良性的互动、交流。
  • 协同所属班组的同仁,努力为客人呈现喜出望外的服务。
  • 随时随地,尽可能多地帮助客人。
  • 每日检查所有的公共区域和后区。
  • 确保所有的工作按照标准按时完成
  • 每日督导员工的仪容仪表及工作表现。
  • 确保公共区域员工完成所分配的工作。
  • 不断观察和指导公共区域服务员的工作习惯。
  • 协助助理管家(公共区域)准备排班表及工作计划
  • 控制客用品发放量,归还所剩物品
  • 观察员工工作表现,记录所需要改进的方面,并就培训予以建议。
  • 确保严格按照既定的卫生程序、规则进行操作。
  • 有计划地清洁、维护客房,以确保其按程序运作。
  • 完成助理管家分配的其他工作。

We are looking for someone who has:


  • Has good organizational skills
  • Has experience in  hotel
  • Enjoys interacting with people
  • Mature and has good logic.
  • 具有良好的组织能力
  • 拥有酒店工作经验
  • 乐于与人沟通交流
  • 成熟及良好的逻辑思维能力

If you are the right person, what are you waiting for? Click the apply button now!



See description


Job type
Kunshan Shi, Suzhou Shi, China
Rooms division
Starting in
As soon as possible
Duration of the contract

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