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Shangrila
Posted
Closed
Duty Manager
About the job
Shangri-La''s Mactan Resort & Spa
Duties:
- Ensure smooth operation on a daily basis
- Enhance overall guest experience during their stay
- Supervise and direct the front desk team
- Ensure all colleagues are kept up-to-date with hotel products and services
- Monitor all arrivals and departures from a guest experience perspective
Requirements
- Takes pride in being a hotelier
- Is a self-starter
- Is a friendly, helpful and trustworthy leader
- Fully understands room operations
- Fully understands front desk operations
- Communicates and writes with fluency in English (E48as well as the local language)
- Has experience in the same capacity, preferably in a luxury hotel
- Preferably comes from a hotel management-related education background
- Has strong interpersonal skills
- Department: Reception Rooms division