Guest Relations Officer (Japanese Speaking)

[{{ $ | translate}}] Guest Relations Officer (Japanese Speaking)

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Job description

Shangri La''s Rasa Sentosa Resort & Spa


  • To accord personalized and prompt service to VIP guests prior to arrival and after departure. 
  • To ensure the overall well-being of all other guests requests are efficiently and effectively fulfilled in accordance with the policy established by Shangri-La Hotels and Resorts in order to increase customer satisfaction and maintain the warm and welcoming atmosphere of the Resort.
  • Be responsible to obtain feedback proactively at all times in readiness to address any guest concerns and to disseminate the relevant information pertinent to all respective departments.



  • Candidate must possess at least a Certificate in Hotel Operations or equivalent qualification
  • Fluent in Japanese language so as to communicate with Japanese-speaking guests
  • Good interpersonal and communication skills
  • Enjoy meeting and interacting with people
  • Able to work shift hours, weekends and public holidays
  • The successful candidate will be required to wear company issued uniforms in adherence to the Resort’s grooming and uniform guidelines


See description

Job type
Fulltime job
Rooms division
Starting in
As soon as possible

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