Guest Relations Officer (Japanese Speaking)

[{{ $ctrl._job.status.name | translate}}] Guest Relations Officer (Japanese Speaking)
Shangrila

Posted

Job description

Shangri La''s Rasa Sentosa Resort & Spa

Responsibilities

  • To accord personalized and prompt service to VIP guests prior to arrival and after departure. 
  • To ensure the overall well-being of all other guests requests are efficiently and effectively fulfilled in accordance with the policy established by Shangri-La Hotels and Resorts in order to increase customer satisfaction and maintain the warm and welcoming atmosphere of the Resort.
  • Be responsible to obtain feedback proactively at all times in readiness to address any guest concerns and to disseminate the relevant information pertinent to all respective departments.

 

Requirements

  • Candidate must possess at least a Certificate in Hotel Operations or equivalent qualification
  • Fluent in Japanese language so as to communicate with Japanese-speaking guests
  • Good interpersonal and communication skills
  • Enjoy meeting and interacting with people
  • Able to work shift hours, weekends and public holidays
  • The successful candidate will be required to wear company issued uniforms in adherence to the Resort’s grooming and uniform guidelines

Requirements

See description

Job type
Full-time
Location
Singapore
Department
Rooms division
Starting in
As soon as possible

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