Ocean Wing Manager

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Job description

Shangri-La’s Mactan Resort & Spa, Cebu


Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La''s Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines.  Since its opening in October 1993, it has won acclaim from both domestic and international travelers for its spacious and well-appointed guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting. It is also home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.


Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La''s Mactan Resort and Spa, Cebu is the quintessential modern-day paradise.  It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.


As a Service Manager - Front Office (Ocean Wing), we rely on you to

  • Ensure smooth operation of the Ocean Wing on a daily basis
  • Lead the team to maintain a high standard of service
  • Prepare reports including but not limited to room occupancy and revenue data
  • Solicit guest feedback in order to enhance the hotels performance
  • Create an exception experience for all hotel guests


We are looking for someone who

  • Takes pride in being a hotelier
  • Loves interacting with guests from all backgrounds
  • Communicates and writes with fluency in English (and local language)
  • Preferably has relevant experience with an international 5* hotel group
  • Enjoys coming up with best fit solutions
  • Is a friendly, helpful and trustworthy leader
  • Must be detail-focused and guest-oriented
  • Has no fear of challenges


See description

Job type
Rooms division
Starting in
As soon as possible
Contract duration

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