Service Associate - Customer Sales

[{{ $ | translate}}] Service Associate - Customer Sales

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Job description

Shangri-La''s - Eros Hotel, New Delhi!

Reservations/Customer Sales Associate - the role involves providing the most efficient and courteous hotel reservations service.

Will include key responsibilities such as:     

  • "mastering" the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities etc.
  • provide prompt, courteous and efficient service at all times with keeping the “answering within 3 rings” rule all the time.
  • upsell whenever possible to maximize on occupancy and revenues.
  • handle any deviations in rate applications or reservation arrangements by keeping the reservations manager well informed.
  • to be aware of booked-out status and need periods to maximize sales opportunities.
  • ensure that all reservations are entered accurately and work updates maintained consistently.

 This might be you if you…

  • are a champion of hotel reservations along with Opera PMS background and have a natural passion to drive exceptional guest satisfaction.  
  • possess hands on experience in the reservations management with an attitude to deliver.
  • are able to treat the guests with courtesy and have a knack for building and maintaining positive relationships.
  • get motivated by sincerely providing a helping hand to others to achieve shared goals and results.
  • are a service oriented team player and have the ability to create a work environment which sparks creative thinking to drive sales growth.

 If you have the passion for hospitality with the right attitude, a growing and rewarding career awaits you. Come and join us by applying to this vacancy online.

Shangri-La''s - Eros Hotel, New Delhi!


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As soon as possible
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