Service Associate J - Senior Guest Service Agent (Rasa Wing)

[{{ $ | translate}}] Service Associate J - Senior Guest Service Agent (Rasa Wing)

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Job description

Shangri-La’s Rasa Sayang Resort & Spa

Shangri-La''s Rasa Sayang Resort and Spa is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region''s most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

Service Associate J – Senior Guest Service Agent (Rasa Wing)


We are looking for a Service Associate J – Senior Guest Service Agent (Rasa Wing)


As a Service Associate J – Senior Guest Service Agent (Rasa Wing), we rely on you to

  • Enhance guest relations and loyalty scores
  • Provide support to ensure a smooth and efficient Guest Relations Operation
  • Handle all guest requests in a timely, professional and efficient manner
  • Provide all-rounded guest services such as checking in and out
  • Contribute towards a memorable hotel experience for all guests
  • Have knowledge of the administrative and operational systems at Front Office Department
  • Build relationships with guests to delight and gain loyalty
  • Gather the information and take ownership of guests’ preferences
  • Familiar with all promotions and packages offered by the hotel, familiar with city area and hotel events


We are looking for someone who:

  • Takes pride in being a hotelier
  • Has strong interpersonal and communication skills
  • Has a can-do attitude
  • Communicates with fluency in English and local language
  • Has no fear of challenges
  • Pleasant and well-groomed
  • A team player, goals oriented, dependent, highly motivated, mature and with a high speed of execution

If you are the right person, what are you waiting for? Click the apply button now!


See description

Job type
Rooms division
Starting in
As soon as possible
Contract duration

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