Sheraton Baltimore North Hotel
Posted
Franchised Front Office Manager
About the job
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply via online at : debra.henry@sheratonbaltimorenorth.com
Additional Information: This hotel is owned and operated by an independent franchisee, GF Management. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Job Description
Directly supervises all front office personnel and ensures proper completion of all front office duties. Trains, cross-trains front office, scheduling, supervises workload during shifts. Maintain working relationships and communications with all departments, maintain master key control, verifies accurate room status information is properly communicated. Resolves guest issues efficiently and courteously, update group information, work with the budget for the front office. Enforces all cash handling and credit card policies, conducts scheduled meetings. Prepares performance reports related to front office, maximize room revenue and occupancy. monitor selling status of house daily, prepares revenue and occupancy forecasting. Monitor all VIP's special guest and request. Review daily front office work and activity reports generated by night audit.
Job Requirements
Minimum two years of Front Office supervisory experience, cash handling, accounting procedures and general administrative task. Read, write and understand the primary language used in the workplace.
This company is an equal opportunity employer.
frnch1
- Department: Reception Rooms division
Franchised Front Office Manager
Full-time, Indefinite
Start Date:
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