[{{ $ctrl._job.status.name | translate}}] Student Concierge
Sheraton Brussels Airport Hotel & Conference Center

Posted
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Job description

POSITION PURPOSE

To assist guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages and directing guests within and outside of the Hotel. To answer guest questions and resolve guest problems


ESSENTIAL FUNCTIONS

• Make bookings for Concierge Services as requested by guests
• Advise guests on local area (tourism or business locations, sights or events)
• Welcome guests and direct them to Reception
• Know regular guest names and requirements
• Accurate knowledge of hotel facilities and services
• Answer guest questions and resolve guest problems
• Promote the Hotel generally
• Know the names, functions and locations of the Management Team
• Ensure that guests receive their messages and faxes promptly
• Assist with guest luggage when required
• Be aware of daily functions, events, VIP and group arrivals
• To carry out any other duties as required


SUPPORTIVE FUNCTIONS

• Ensure full liaison with other members of the team
• Strong communication with other departments, especially Reception
• Strong relationship with guests and internal customers
• Communication with Front Office Manager

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to speak, write and converse freely in English
• Must be able to speak, write and converse freely in the language spoken in the area
• Must be able to speak in one additional language other than the first two
• Must be able to lift heavy luggage
• Must be able to stand 8hrs a day while maintaining a smile and positive attitude
• Must be proactive
Job type
Seasonal, Fulltime job
Location
Brussels, Belgium
Department
Front Office concierge
Languages
French, Dutch (optional), English (optional)
Starting in
August 2018
Duration
1 month

Sheraton Brussels Airport Hotel & Conference Center

Sheraton is in front of the main gate at Brussels Airport and offers sound-proofed rooms with flat-screen TV. The hotel includes a gym, 24-hour room service and a lobby computer terminal. Guests can benefit from the Sheraton Club Lounge experience.

The design guest rooms at Sheraton Brussels Airport Hotel & Conference Center have Sweet Sleeper Beds. Each of the air-conditioned rooms also benefit from a minibar.

Brussels Express Train Station is situated underneath the hotel and offers direct links into the centre of Brussels. The Atomium is a 15-minute car journey from the hotel and the NATO Headquarters are only 5 minutes away by car.

Gullivers Restaurant serves anything from a breakfast buffet to a chic à-la-carte dinner and cocktails. Guests can also enjoy a traditional Belgian beer at the bar.

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