Student Concierge
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Expired

Student Concierge

About the job

POSITION PURPOSE

To assist guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages and directing guests within and outside of the Hotel. To answer guest questions and resolve guest problems


ESSENTIAL FUNCTIONS

• Make bookings for Concierge Services as requested by guests
• Advise guests on local area (tourism or business locations, sights or events)
• Welcome guests and direct them to Reception
• Know regular guest names and requirements
• Accurate knowledge of hotel facilities and services
• Answer guest questions and resolve guest problems
• Promote the Hotel generally
• Know the names, functions and locations of the Management Team
• Ensure that guests receive their messages and faxes promptly
• Assist with guest luggage when required
• Be aware of daily functions, events, VIP and group arrivals
• To carry out any other duties as required


SUPPORTIVE FUNCTIONS

• Ensure full liaison with other members of the team
• Strong communication with other departments, especially Reception
• Strong relationship with guests and internal customers
• Communication with Front Office Manager

About you

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to speak, write and converse freely in English
• Must be able to speak, write and converse freely in the language spoken in the area
• Must be able to speak in one additional language other than the first two
• Must be able to lift heavy luggage
• Must be able to stand 8hrs a day while maintaining a smile and positive attitude
• Must be proactive
  • Language required: French. Dutch and English are a plus

The company

At Sheraton we are constantly watching, listening, tasting and adapting to the needs of our current guests and to attract a next generation of travelers. The hotel is only a few steps away from the airport’s terminals and 20 minutes away from Brussels city center. The Sheraton hotel at Zaventem Airport is an assured player in the market with more than 30 years’ experience in the hospitality. The hotel features 294 guestrooms, one restaurant and 20 meeting- and event spaces.

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Expired

Student Concierge

Brussels, Belgium

Seasonal,Full-time, 1 month

Start Date:

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