Pit Boss - Casino

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Sheraton Cairo Hotel & Casino

Posted

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Position Summary
To supervise and organize the Gaming Floor to the highest standards of efficiency, customer service and security, in accordance with the policies and procedures of the Hotel

Policies and Procedures

·   Communication: To communicate with junior staff, colleagues and Casino Management with relation to matters arising from the gaming operation.

·  Security: To ensure complete security of the gaming floor and report any potentially dangerous conditions to the Casino Management.

·   Appearance: Senior staff must maintain a high standard of appearance at all times.

·   To perform any other special duties as requested from time to time by the Casino Management.

 
Supervision of Gaming Floor
· To ensure the general security of the gaming floor and report any undesirables or potentially dangerous situations to the Casino Management.

· To have a complete understanding and working knowledge of all games.

· To identify major Casino players, monitor their play and assist them where necessary, ensuring that their needs are met when ever possible.

· To ensure the floats of all ”no game” tables are securely locked and sealed.

· To enforce procedures, rules and policies of the department and the Hotel.

 · To both safely and securely execute the opening and closing of the pit in accordance with Hotel procedures.

· To ensure all requests from the Casino Manager / Casino Director are carried out in an effective manner.

· To ensure all Management requests are carried out.

· To oversee the security and proper usage of gaming floor equipment, relating both directly and indirectly to the live game area.

· To ensure that information is communicated between the gaming floor and other relevant

· To assist in the co-ordination and implementation of promotional activities.

· To communicate with the Surveillance Department in relation to passing relevant information, settling disputes and any other incidents that may be considered a possible security violation.

 
Staffing

·  Ensure staff display a friendly and courteous attitude to customers at all times.

·  Recognize the strengths and weaknesses of all staff on the gaming floor, in order that

dealers with appropriate experience are allocated accordingly.

·  Recognize the need for the opening of extra gaming tables when necessary.

·   Ensure all staff schedules are issued prior to the commencement of the following

months shift.

·  To help implement advanced training programs to ensure all gaming staff continue to

perform to the highest International standards.

·    To managed, direct and supervise all gaming floor staff in accordance with the Hotels policies and procedures

·   Address guests' service needs in a professional, positive, and timely manner.

·  To assist in appraisals of all gaming floor personnel.

·   To plan meal and other breaks of staff whilst ensuring adequate staffing levels are

maintained on the gaming floor.

·   To check all floor staff for correct standard of appearance as per Hotel policy.

·    Inform the Casino Management of staff who have breached Hotel procedures.

·    Ensure all staff complies with Hotel policies, procedures and regulations as set out in the

Staff handbook.

 

Gaming Equipment

·    To ensure all gaming equipment functions properly during the shift and report any malfunctions to the Casino Management

 

Administration / Control

·  To record out of the ordinary or unusual incidents in the Pit Diary.

·  To ensure sound, accurate and systematic record keeping of all aspects of the gaming floor operation.

·   Ordering of stationary equipment promptly.

·   Ensure the accurate recording of staff incidents, absenteeism’s, day-in-lieu’s, holiday and

any disciplinary action taken in the Staff Diary.

·   To liase with Casino Management as and when necessary, to ensure the smooth running and accuracy of all administrative functions of the gaming floor.

 

 

Working with Others

·  Support all co-workers and treat them with dignity and respect.

·  Develop and maintain positive and productive working relationships with other employees and departments.

 

Physical Tasks

·  Read and visually verify information in a variety of formats (e.g., small print).

Visually inspect tools, equipment, or machines (e.g., to identify defects).

 

 
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Stand, sit, or walk for an extended time period. Perform other reasonable job duties as requested.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Cairo, Egypt
Department
Recreation & Leisure
Starting in
As soon as possible

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