At Your Service / Guest Service Center Executive

[{{ $ctrl._job.status.name | translate}}] At Your Service / Guest Service Center Executive
Sheraton Grand Bangalore Hotel at Brigade Gateway

Posted

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. The hotel is located in the Brigade Gateway Campus, well connected via Sky access to Bangalore tallest building – World Trade Centre and the city’s largest mall – Orion mall having 12 multiplex & 31 km from Bangalore International Airport. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary
 
     Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Bengaluru, India
Department
Rooms division
Starting in
As soon as possible

Other suggested jobs

{{:: 'Rooms Intern' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton Abu Dhabi, Grand Canal' | ellipsis : 35 : true }}

{{:: 'Villa Butler' | ellipsis : 40 : true }}

{{:: 'BVLGARI Resort & Residences Dubai' | ellipsis : 35 : true }}

{{:: 'Guest Service Agent' | ellipsis : 40 : true }}

{{:: 'The St. Regis Doha' | ellipsis : 35 : true }}

{{:: 'At Your Service Team Leader' | ellipsis : 40 : true }}

{{:: 'Marriott Marquis City Center Doha' | ellipsis : 35 : true }}
Other jobs
Driver
Parsippany, Parsippany-Troy Hills, NJ, United States
Operations Supervisor
Columbus, OH, United States
Pastry Cook
St. Louis, MO, United States
Turndown/PM Room Attendant
Los Angeles, CA, United States
View 16799 other offers