[{{ $ctrl._job.status.name | translate}}] Food and Beverage Manager
Sheraton Grand Hotel, Dubai


Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters and feature the Sheraton Sweet Sleeper® Bed. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

  • To ensure focused process in selecting, hiring and engaging of the right individuals for the right job. Fostering a culture of learning and development in his/her area of responsibility
  • Ensures that entire F&B service operation is providing branded individualized products and services and positively affects the hotels reputation and image as a market leader amongst our competitor set
  • Drives revenues, profits, productivity and manages with the focus of being a brand and market leader in the market we operate in
  • Drives effective internal processes to maintain all F&B operational areas in immaculate conditions with sustainability practices in mind
  • Participates in selection and recruitment of associates for all F&B service positions and assures diversification in the workforce maintaining brand fit and complying with the company selection process
  • Conducts the appropriate pre-employment testing and assessments
  • Ensures adequate training of all associates prior to being employed in area/positions which directly affects Guest satisfaction, revenues / profits, Brand / Hotel image and safety and security
  • Assures that all F&B service associates are immaculately groomed at all times
  • Puts effective training and development in place and measures compliance; conducts  effective performance reviews in line with the company process
  • Coaches and mentors high potential ‘achievers’
  • Regularly reviews F&B comp-set and keeps F&B outlets on a trendy path in terms of products and services
  • Shows a passion for ‘what’s new’ and shares it with the hotel leadership team
  • In collaboration with the Executive Chef, regularly reviews (4 times per year) all F&B products and services and makes necessary adjustments to assure we keep a leading edge in terms of profitable product offerings
  • Assures that all relevant Brand Standards are in place and followed through consistently by all associates, reviews and measures regularly, comes up with innovation ideas to improve brand standards and shares it with the hotel team, regional and divisional leadership
  • Measures daily individualized branded product and service experiences of our Guests and assures a high level of satisfaction / delight
  • Drives F&B social media and media processes to assure hotels F&B operation stays in the ‘limelight’ of the company and the markets we are operating in
  • Establishes and drives repeat customer base and finds ways to steadily / consistently improve its numbers
  • Prepares all F&B budgets and forecasts, adjusts to varying business cycles and assures maximum ‘flow through’ (revenues to profit)
  • Analysis daily/weekly revenues and assures maximum revenue per cover/occupied room etc.
  • Assures all associates follow through with all necessary safety and security HACCP and Emergency procedures and process at all times; measure compliance regularly
  • Puts in place an effective maintenance and cleanliness program / process – measures compliance daily
  • Establishes monthly inventory processes for all F&B china – glass – linen – flatware utensils and equipment and puts processes in place to reduce loss
  • Drives all company and legal legislation related sustainability processes in his/her area of responsibility and assists in community events
  • Carries out all other tasks assigned to him/her by the General Manager
  • Actively participates in organization of community events
  • Has worked in a diversified high volume 5 Star Hotel operation or equivalent for at least 2 years as Assistant Director of F&B
  • Has successful track record in managing budgets, guest satisfaction and a diversified work force in a competitive market
  • Understands the creating of highly successful F&B operations
  • Very ‘guest centric’
  • Ability to communicate well at all levels of society
We do expect that you do have the experiences/ behaviors below. You:
  • Have a high level of emotional intelligence to adapt to various cultural settings and situations;
  • Thrive on achieving guest satisfaction and owning the guest;
  • Consider every situation as a marketing opportunity to showcase the hotel products and services;
  • Have a hobby which translates into work-life balance;
  • Have passion for new trends and relates this to practical business application;
  • Communicates effectively at all levels assertively;
  • Play as a team and put the efforts of the team members before your own;
  • Celebrate success within the team;
  • Build lasting and fruitful relationships with both internal and external customers;
  • Have immaculate personal presentation e.g. grooming and conversational ability;
  • Consistently display ambassadorship in relation to Starwood hotels and the ownership;
  • Embrace diversity & inclusion;
  • Adapt to sudden changes in operation;
  • Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies;
  • Have the ability to plan and prioritize in order to achieve deadlines;
  • Have knowledge of hotel computer systems and other IT related applications;
  • Uphold ethical business practices.
Bachelor degree / degree in hospitality
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See description

Job type
Dubai, United Arab Emirates
F&B other
Starting in
As soon as possible

Sheraton Grand Hotel, Dubai

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel connects you to the heart of the booming business district and the main tourist attractions. It is within walking distance of the World Trade Centre and Dubai Convention Centre and just a short metro or drive away from DIFC, Dubai Mall, Burj Khalifa, Downtown Dubai and the gold and spice souk.

Standing 54 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All rooms feature the Sheraton Sweet Sleeper® Bed, Nespresso® machines and complimentary Wi-Fi. Our comfortable Club rooms offer a welcoming atmosphere combined with style and technology. Enjoy the upside of everything in the Sheraton Club with incredible views from the 31st floor overlooking Dubai as well as complimentary premium internet, beverages and snacks throughout the day on the house and happy hour from 6pm to 8:30pm.

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