Food and Beverage Manager
About the job
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To ensure focused process in selecting, hiring and engaging of the right individuals for the right job. Fostering a culture of learning and development in his/her area of responsibility
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Ensures that entire F&B service operation is providing branded individualized products and services and positively affects the hotels reputation and image as a market leader amongst our competitor set
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Drives revenues, profits, productivity and manages with the focus of being a brand and market leader in the market we operate in
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Drives effective internal processes to maintain all F&B operational areas in immaculate conditions with sustainability practices in mind
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Participates in selection and recruitment of associates for all F&B service positions and assures diversification in the workforce maintaining brand fit and complying with the company selection process
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Conducts the appropriate pre-employment testing and assessments
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Ensures adequate training of all associates prior to being employed in area/positions which directly affects Guest satisfaction, revenues / profits, Brand / Hotel image and safety and security
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Assures that all F&B service associates are immaculately groomed at all times
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Puts effective training and development in place and measures compliance; conducts effective performance reviews in line with the company process
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Coaches and mentors high potential ‘achievers’
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Regularly reviews F&B comp-set and keeps F&B outlets on a trendy path in terms of products and services
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Shows a passion for ‘what’s new’ and shares it with the hotel leadership team
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In collaboration with the Executive Chef, regularly reviews (4 times per year) all F&B products and services and makes necessary adjustments to assure we keep a leading edge in terms of profitable product offerings
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Assures that all relevant Brand Standards are in place and followed through consistently by all associates, reviews and measures regularly, comes up with innovation ideas to improve brand standards and shares it with the hotel team, regional and divisional leadership
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Measures daily individualized branded product and service experiences of our Guests and assures a high level of satisfaction / delight
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Drives F&B social media and media processes to assure hotels F&B operation stays in the ‘limelight’ of the company and the markets we are operating in
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Establishes and drives repeat customer base and finds ways to steadily / consistently improve its numbers
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Prepares all F&B budgets and forecasts, adjusts to varying business cycles and assures maximum ‘flow through’ (revenues to profit)
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Analysis daily/weekly revenues and assures maximum revenue per cover/occupied room etc.
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Assures all associates follow through with all necessary safety and security HACCP and Emergency procedures and process at all times; measure compliance regularly
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Puts in place an effective maintenance and cleanliness program / process – measures compliance daily
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Establishes monthly inventory processes for all F&B china – glass – linen – flatware utensils and equipment and puts processes in place to reduce loss
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Drives all company and legal legislation related sustainability processes in his/her area of responsibility and assists in community events
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Carries out all other tasks assigned to him/her by the General Manager
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Actively participates in organization of community events
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Has worked in a diversified high volume 5 Star Hotel operation or equivalent for at least 2 years as Assistant Director of F&B
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Has successful track record in managing budgets, guest satisfaction and a diversified work force in a competitive market
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Understands the creating of highly successful F&B operations
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Very ‘guest centric’
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Ability to communicate well at all levels of society
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Have a high level of emotional intelligence to adapt to various cultural settings and situations;
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Thrive on achieving guest satisfaction and owning the guest;
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Consider every situation as a marketing opportunity to showcase the hotel products and services;
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Have a hobby which translates into work-life balance;
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Have passion for new trends and relates this to practical business application;
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Communicates effectively at all levels assertively;
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Play as a team and put the efforts of the team members before your own;
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Celebrate success within the team;
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Build lasting and fruitful relationships with both internal and external customers;
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Have immaculate personal presentation e.g. grooming and conversational ability;
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Consistently display ambassadorship in relation to Starwood hotels and the ownership;
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Embrace diversity & inclusion;
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Adapt to sudden changes in operation;
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Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies;
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Have the ability to plan and prioritize in order to achieve deadlines;
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Have knowledge of hotel computer systems and other IT related applications;
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Uphold ethical business practices.
- Department: F&B Management F&B other
About you
- Language required: English.
The company
Sheraton Grand Hotel, Dubai located in the heart of Dubai, United Arab Emirates on Sheikh Zayed Road is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sleep Experience beds and enjoy magnificent views over Dubai from the floor-to-ceiling windows.
On the 52nd floor, the Soul Wellness & Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel provides a complimentary shuttle bus for staying guests to the Mall of the Emirates and La Mer beach.
The hotel's business and meetings centre feature six meeting rooms, and one large, adaptive ballroom and the dedicated Events Team is on-hand for all requests and queries. The restaurant options include Feast, &More by Sheraton, and Larimar by Dawn & Dusk.
Enjoy our hotel located minutes from Dubai International Airport, The Dubai Mall, Burj Khalifa and opposite the Dubai World Trade Centre.
Food and Beverage Manager
Full-time, Indefinite
Start Date:
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