[{{ $ctrl._job.status.name | translate}}] Guest Service Agent
Sheraton Grand Hotel, Dubai

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Job description

POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.



Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.






Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Requirements

Opera Knowledge
Previous experience in 4 or 5 star hotel.
International experience is preferred

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Guest Relations
Languages
English
Starting in
As soon as possible
Latest start date
February 2021
Duration of the contract
Indefinite
Positions available
2

Sheraton Grand Hotel, Dubai

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel connects you to the heart of the booming business district and the main tourist attractions. It is within walking distance of the World Trade Centre and Dubai Convention Centre and just a short metro or drive away from DIFC, Dubai Mall, Burj Khalifa, Downtown Dubai and the gold and spice souk.

Standing 54 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All rooms feature the Sheraton Sweet Sleeper® Bed, Nespresso® machines and complimentary Wi-Fi. Our comfortable Club rooms offer a welcoming atmosphere combined with style and technology. Enjoy the upside of everything in the Sheraton Club with incredible views from the 31st floor overlooking Dubai as well as complimentary premium internet, beverages and snacks throughout the day on the house and happy hour from 6pm to 8:30pm.

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