Guest Service Agent/Front Desk Receptionist
About the job
Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.
POSITION PURPOSE
To provide our guests with an on brand personalized arrival and departure experience as well as ensure guest ledgers are well controlled and effectively contribute in a high guest satisfaction loyalty composite through recognition, friendliness, helpfulness and efficiency.
ESSENTIAL FUNCTIONS
· Ensure that services provided are in harmony with our Sheraton core values
· Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
· Ensure smooth and clear communication with all other FO, HK, Club and Room service associates.
· Control high balance report on a daily basis.
· Acquire the proper product and service knowledge needed to perform your job properly.
· Ensure that guests’ requests are fulfilled and closed in GXP within 15 minutes as average response time.
· Ensure guests’ defects are closed in SG within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
· Use SG to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
· Be aware of the hotel Fire and Emergency procedures.
· Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
· Trouble Shoot and/or assist guests with internet issues.
· Assist the hotel revenue by:
1. Rooms/Suites Upselling.
2. Suggestive selling of the hotel restaurants.
QUALIFICATION STANDARDS
· Should have previous experience in 5 star hotel
· Totally embrace the philosophy of guest and customer service and owns the guests;
· Identify yourself with the hotel’s brand and operating philosophy;
· Possess a warm and friendly demeanor;
· Strive to achieve satisfaction and delight of our customers;
· Is detail oriented;
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws..
- Department: Guest Relations Reception Rooms division
About you
- Language required: English.
The company
Sheraton Grand Hotel, Dubai located in the heart of Dubai, United Arab Emirates on Sheikh Zayed Road is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sleep Experience beds and enjoy magnificent views over Dubai from the floor-to-ceiling windows.
On the 52nd floor, the Soul Wellness & Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel provides a complimentary shuttle bus for staying guests to the Mall of the Emirates and La Mer beach.
The hotel's business and meetings centre feature six meeting rooms, and one large, adaptive ballroom and the dedicated Events Team is on-hand for all requests and queries. The restaurant options include Feast, &More by Sheraton, and Larimar by Dawn & Dusk.
Enjoy our hotel located minutes from Dubai International Airport, The Dubai Mall, Burj Khalifa and opposite the Dubai World Trade Centre.
Guest Service Agent/Front Desk Receptionist
Full-time, Indefinite
Start Date:
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