[{{ $ctrl._job.status.name | translate}}] Guest Service Agent/Front Desk Receptionist
Sheraton Grand Hotel, Dubai

Posted
Interested in this opportunity ?

Job description

 

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
 

Sheraton Grand Hotel, Dubai, United Arab Emirates.

 

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

 


POSITION PURPOSE

To provide our guests with an on brand personalized arrival and departure experience as well as ensure guest ledgers are well controlled and effectively contribute in a high guest satisfaction loyalty composite through recognition, friendliness, helpfulness and efficiency.

 

ESSENTIAL FUNCTIONS

· Ensure that services provided are in harmony with our Sheraton core values

· Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.

· Ensure smooth and clear communication with all other FO, HK, Club and Room service associates.

· Control high balance report on a daily basis.

· Acquire the proper product and service knowledge needed to perform your job properly.

· Ensure that guests’ requests are fulfilled and closed in GXP within 15 minutes as average response time.

· Ensure guests’ defects are closed in SG within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.

· Use SG to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay

· Be aware of the hotel Fire and Emergency procedures.

· Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.

· Trouble Shoot and/or assist guests with internet issues.

· Assist the hotel revenue by:

1.    Rooms/Suites Upselling.

2.    Suggestive selling of the hotel restaurants.

 

 

QUALIFICATION STANDARDS

· Should have previous experience in 5 star hotel

· Totally embrace the philosophy of guest and customer service and owns the guests;

· Identify yourself with the hotel’s brand and operating philosophy;

· Possess a warm and friendly demeanor;

· Strive to achieve satisfaction and delight of our customers;

· Is detail oriented;

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws..

 

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Rooms division, Guest Relations
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Sheraton Grand Hotel, Dubai

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel connects you to the heart of the booming business district and the main tourist attractions. It is within walking distance of the World Trade Centre and Dubai Convention Centre and just a short metro or drive away from DIFC, Dubai Mall, Burj Khalifa, Downtown Dubai and the gold and spice souk.

Standing 54 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All rooms feature the Sheraton Sweet Sleeper® Bed, Nespresso® machines and complimentary Wi-Fi. Our comfortable Club rooms offer a welcoming atmosphere combined with style and technology. Enjoy the upside of everything in the Sheraton Club with incredible views from the 31st floor overlooking Dubai as well as complimentary premium internet, beverages and snacks throughout the day on the house and happy hour from 6pm to 8:30pm.

Other suggested jobs

{{:: 'Lobby Hostess' | ellipsis : 40 : true }}

{{:: 'Nikki Beach Resort & Spa Dubai' | ellipsis : 35 : true }}

{{:: 'Operations Supervisor' | ellipsis : 40 : true }}

{{:: 'FORM Hotel Dubai a member of Design Hotels' | ellipsis : 35 : true }}

{{:: 'Executive Lounge Attendant' | ellipsis : 40 : true }}

{{:: 'JW Marriott Marquis Hotel Dubai' | ellipsis : 35 : true }}

{{:: 'At Your Service Agent' | ellipsis : 40 : true }}

{{:: 'JW Marriott Marquis Hotel Dubai' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Commi 2
Dubai, United Arab Emirates
Commi 1
Dubai, United Arab Emirates
Ken Fix It
Dubai, United Arab Emirates
Food and Beverage Attendant
Dubai, United Arab Emirates
Laundry Attendant (Presser)
Dubai, United Arab Emirates
View 20 other offers