Waiter - Pool Bar
About the job
Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters and feature the Sheraton Sweet Sleeper® Bed. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.
POSITION PURPOSE
To assist in the service of a quality food & beverage product to customers. To assist in the development of food & beverage products and services. To answer guest requests and resolve guest problems.
ESSENTIAL FUNCTIONS
- To project a pleasant and positive professional image to all guests at all times
- Manage cultural needs and expectations of guests
- Upselling and identification of additional revenue opportunities
- Maintain and adhere to billing policies and procedures
- Punctual attendance to each shift
- Maintain positive teamwork spirit at all times
- Accurate and timely delivery of orders to guests
- Assist Assistant Venue Managers in training new team members
- Assistance in overcoming logistic issues in serving a timely food/beverage product in acceptable quantity, presentation and consistency
- Completion of Progress Training & participation in Progress related activities
- Support of Departmental objectives
- Ensure wastage is kept to a minimum
QUALIFICATION STANDARDS
- Minimum 1 - 2 year experience in 5 star hotel
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Be aware of Health, Safety & Fire regulations and that they too abide by their terms
- Maintain high standards of personal hygiene at all times
- Totally embrace the philosophy of guest and customer service and owns the guests
- Identify yourself with the hotel’s brand and operating philosophy
- Strive to achieve satisfaction and delight of our customers
- Play as a team to achieve common goals
- Department: F&B other F&B Service
About you
- Language required: English.
The company
Sheraton Grand Hotel, Dubai located in the heart of Dubai, United Arab Emirates on Sheikh Zayed Road is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sleep Experience beds and enjoy magnificent views over Dubai from the floor-to-ceiling windows.
On the 52nd floor, the Soul Wellness & Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel provides a complimentary shuttle bus for staying guests to the Mall of the Emirates and La Mer beach.
The hotel's business and meetings centre feature six meeting rooms, and one large, adaptive ballroom and the dedicated Events Team is on-hand for all requests and queries. The restaurant options include Feast, &More by Sheraton, and Larimar by Dawn & Dusk.
Enjoy our hotel located minutes from Dubai International Airport, The Dubai Mall, Burj Khalifa and opposite the Dubai World Trade Centre.
Waiter - Pool Bar
Full-time, Indefinite
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