Working as part of a team of Spa Receptionists to deliver outstanding guest service. Assisting in driving the financial performance of the spa including retail sales, treatment scheduling and up selling. The role also involves taking care of day guests, hotel guests and spa members.
To ensure a warm friendly welcome to all guests
To have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time
To co-ordinate guests consultation records with the Therapists.
To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
Complete daily opening procedures and check lists per relevant area daily.
Schedule reservations of spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
To organise scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are of first importance.
To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
To supervise and conduct the safety of users and equipment of the spa and receive training to endure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
To recognise the importance of "sales" in every aspect of their role.
To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies at all public information material are available.
Previous experience within a luxury five star environment would be beneficial.
Experience of working with hotel/spa booking and scheduling software
Excellent written and spoken English
Flexible and adaptable approach to working hours
Impeccable personal presentation
Excellent understanding of client care and five star standards
Genuine interest in holistic spa philosophy
Committed, enthusiastic and customer focused
Ability to work as part of a dedicated and passionate team
- Job type
- Edinburgh, United Kingdom
- Spa & Wellness
- Starting in
- As soon as possible
- Contract duration