Spa Receptionist

[{{ $ | translate}}] Spa Receptionist
Sheraton Grand Hotel & Spa, Edinburgh

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Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Working as part of a team of Spa Receptionists to deliver outstanding guest service. Assisting in driving the financial performance of the spa including retail sales, treatment scheduling and up selling. The role also involves taking care of day guests, hotel guests and spa members.


  • To ensure a warm friendly welcome to all guests

  • To have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time

  • To co-ordinate guests consultation records with the Therapists.

  • To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.

  • Complete daily opening procedures and check lists per relevant area daily.

  • Schedule reservations of spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.

  • To organise scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are of first importance.

  • To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.

  • To supervise and conduct the safety of users and equipment of the spa and receive training to endure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.

  • To recognise the importance of "sales" in every aspect of their role.

  • To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies at all public information material are available.


    Attributes Required:

  • Previous experience within a luxury five star environment would be beneficial.

  • Experience of working with hotel/spa booking and scheduling software

  • Excellent written and spoken English 

  • Flexible and adaptable approach to working hours

  • Impeccable personal presentation

  • Excellent understanding of client care and five star standards

  • Genuine interest in holistic spa philosophy 

  • Committed, enthusiastic and customer focused

  • Ability to work as part of a dedicated and passionate team

     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See description

Job type
Edinburgh, United Kingdom
Spa & Wellness
Starting in
As soon as possible
Contract duration

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