[{{ $ctrl._job.status.name | translate}}] Call Centre Operator
Sheraton Grand London Park Lane

Posted

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary
As a Guest Service Center Agent you operate the telephone switchboard and answer all incoming calls for the Sheraton Grand Park Lane and the Park Tower Knightsbridge, a luxury collection Hotel.

 

You will answer, record, and process all guest calls, requests, questions or concerns and receive, record, and relay messages accurately, completely, and legibly.

 

All guest requests and defects are logged into the computer and directed to the corresponding department and colleague (e.g. Concierge, Housekeeping) and you follow up with the guest to ensure their request has been met to their satisfaction.

 

We provide information to guests about room features, property amenities and outlets, and local areas of interest. You will assist guests with accessing the internet and process wake-up calls.

 

We create bookings for the Afternoon Tea in Palm Court and the Mercante restaurant as well.

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Requirements

See description

Job type
Full-time
Location
London, United Kingdom
Department
Rooms division
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Marriott London Complex

Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott London Complex hotels encompassing The Park Tower Knightsbridge, a Luxury Collection Hotel, Le Méridien Piccadilly, Sheraton Grand London Park Lane Hotel, W London Leicester Square and Aloft London Excel.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Other suggested jobs

{{:: 'Front Desk Shift Leader' | ellipsis : 40 : true }}

{{:: 'Le Meridien Piccadilly' | ellipsis : 35 : true }}

{{:: 'Front Desk Duty Manager' | ellipsis : 40 : true }}

{{:: 'Aloft London Excel' | ellipsis : 35 : true }}

{{:: 'Front Office Associate' | ellipsis : 40 : true }}

{{:: 'London Marriott Hotel County Hall' | ellipsis : 35 : true }}

{{:: 'Hotel Receptionist' | ellipsis : 40 : true }}

{{:: 'Le Meridien Piccadilly' | ellipsis : 35 : true }}
Other jobs
Public Area Attendant
London, United Kingdom
Front Desk Shift Leader
London, United Kingdom
Front Desk Duty Manager
London, United Kingdom
Executive Housekeeper
London, United Kingdom
Food & Beverage Team Leader
London, United Kingdom
View 25 other offers