[{{ $ctrl._job.status.name | translate}}] Front Desk Supervisor
Sheraton Grand London Park Lane

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Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
London, United Kingdom
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Sheraton Grand London Park Lane

A celebrated Art Deco property the Sheraton Grand London Park Lane hotel offers a prime destination in the heart of Mayfair. With an ideal location our park lane hotel faces one of the capital's Royal Parks, Green Park which is just a short walk away from Buckingham Palace and Westminster. With comfortable facilities that will make you feel right at home, stay in one of our renovated rooms or suites featuring 32" HD plasma televisions, free WiFi and our Sheraton Signature Sleep experience leaving you energized in the morning. Sit back and relax whilst enjoying one of the best traditional afternoon teas in London and listen to the relaxing sounds of the harp. Visit our Italian Restaurant Mercante to indulge in seasonal creations by head chef Davide D'Ignazio who brings a fresh take on Italian dining in Mayfair. In the evening, sip on expertly crafted cocktails in Mayfair's local, Smith & Whistle.

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