[{{ $ctrl._job.status.name | translate}}] Guest Service Centre Agent
Sheraton Grand London Park Lane

Posted

Job description

Working with these five unique and well defined London Brands will unlock an outstanding opportunity to build an emotional connection with our guests and create superior service experiences. From the world of entertainment, at W Leicester Square to the world of pure luxury, at The Park Tower Knightsbridge, there is always something new to discover.


As a company that cares about your success, Marriott has developed integrated Talent Management processes that will ultimately lead you rising to the top of your career.


We strive to challenge our associates to develop through our world-class learning and development programs, which will support you in your Starwood Journey.


We go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience.


Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.


We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, if you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with us.


This role is based in the Complex at Sheraton Grand London Park Lane.


Job Summary
As a Guest Service Center Agent you operate the telephone switchboard and answer all incoming calls for the Sheraton Grand Park Lane and the Park Tower Knightsbridge, a luxury collection Hotel.

You will answer, record, and process all guest calls, requests, questions or concerns and receive, record, and relay messages accurately, completely, and legibly.

All guest requests and defects are logged into the computer and directed to the corresponding department and colleague (e.g. Concierge, Housekeeping) and you follow up with the guest to ensure their request has been met to their satisfaction.

We provide information to guests about room features, property amenities and outlets, and local areas of interest. You will assist guests with accessing the internet and process wake-up calls.

We create bookings for the Afternoon Tea in Palm Court and the Mercante restaurant as well.

 

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Requirements

See description

Job type
Fulltime job
Location
London, United Kingdom
Department
Rooms division
Languages
English
Starting in
As soon as possible

Marriott London Complex

Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott London Complex hotels encompassing The Park Tower Knightsbridge, a Luxury Collection Hotel, Le Méridien Piccadilly, Sheraton Grand London Park Lane Hotel, W London Leicester Square and Aloft London Excel.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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