Ø Previous reactive Group & Event Sales experience essential
Ø Passionately driven towards achieving revenue goals
Ø Polished and professional communication skills – verbal and written
Ø Excellent standards of personal presentation
Ø Understanding of Opera programs would be an advantage
Ø Proven sales professional, with a minimum of 1 year reactive sales experience, within a premium sales organization.
MAIN SCOPE OF ROLE
This position is responsible for handling all short lead group, conference and event bookings (defined as lead time of 30 days or less) for The Sheraton Grand London Park Lane Hotel, The Park Tower Knightsbridge, A Luxury Collection Hotel, Le Méridien Piccadilly, W London Leicester Square and Aloft London Excel. Responsibilities include handling bookings from the point of enquiry through to producing an Event Order or Group recap and ensuring that all the details of the event are communicated to the Banqueting Operations team and all Group information is communication to the Front Office Managers of each hotel in advance of each event or group arrival. This position is responsible for ensuring that all allocated enquiries are responded to within the Marriott standard response time with a focus on follow up to ensure the maximum conversion of enquiries and revenue in addition to ensuring detailed and accurate Event Orders and Group Recaps are produced to ensure all groups and events are executed in line with clients expectations.
MAIN DUTIES & RESPONSIBILITIES
Ø Work closely with the Lead Management Team (LMT) to ensure all group and event enquiries, in addition to group/event related correspondence, is responded to at a minimum within the Marriott standard response time of 24 hours.
Ø Ensure all allocated enquiries are followed up within 24 hours and thereafter at regular intervals to drive conversion, ensure a clean function diary and to ensure accurate reporting for the purposes of forecasting.
Ø Highlight enquiries which require General Manager, Hotel Manager, Director of Sales and Metro Market Sales Leader assistance in order to drive conversion.
Ø Follow the selling strategy from the Lead Management Team for Group Rooms and Conference & Banqueting business, work in accordance with selling guidelines ensuring minimum numbers and pricing guidelines are adhered to at all times.
Ø Adhere to Marriott Telephone standards at all times.
Ø Ensure a thorough understanding of all Marriott corporate programs impacting on group and banqueting business including but not limited to SPG Pro, TEAMHOT, StarGroups, StarCite, ISAC, Top Line Group Optimiser (TLGO) and Starwoodmeetings.com and ensure that these tools are maximised on a daily basis.
Ø Ensure adherence to the EAME Marriott Standards in addition to the Central London Standard Operation Procedure when utilising opera including but not limited to the inputting of bookings, group blocks, contacts, activities and status management.
Ø Ensure a good knowledge of Opera in order to be competent in checking bedroom and function space availability.
Ø Ensure adherence to all Group & Event Sales administration standards in line with EAME Marriott Standards – including but not limited to updating Teamhot, ISAC and SPG Pro enrolments.
Ø Ensure adherence to the Hotel(s) credit policies and procedures and ensure clients are made fully aware of all credit decisions, contract and deposit requirements.
Ø Ensure full and accurate knowledge of any Marriott Global or Divisional Master Service Agreements and Preferred agreements to ensure enquiries from such accounts are handled accordingly.
Ø Ensure contracts are issued for all Group and Conference & Banqueting associated business in line with EAME Group Contracting process/template or short lead business contract template.
Ø Conduct site inspections, at times in conjunction with the proactive Sales team, to ensure that we maximise conversion of enquiries. Ensure adherence to Site Inspection policies for all site inspections and that VIP site inspections are conducted where applicable.
Ø Responsible for liaising with clients in order to collate all details relating to upcoming groups, events or conferences in order to produce a detailed and accurate Event Order and Group Recap to ensure all groups and events are executed in line with clients expectations.
Ø Maintain timely tracking and follow-up of all allocated bookings. Ensuring definite bookings are regularly followed up to secure accurate numbers as far in advance as possible.
Ø Ensure adhere to Event Order distribution timelines and all event orders are completed in expected timeframe.
Ø Identify operational limitations and sell only what we advertise and can effectively manage operationally.
Ø Meet with and greet all key contact upon arrival for their event where appropriate.
Ø Develop and maintain close working relationships with operational departments across all properties and ensure they are provided with accurate and timely event orders, group and event summaries, ensuring a thorough handover is administered to appropriate operational personnel for all Group and Conference & Banqueting business on a timely basis prior to Event.
Ø Responsible for confirming payment method for each booking and working closely with Billing Coordinators to ensure deposits are collected within the agreed time frame, accuracy of actualised revenue in Opera, issuing of final invoices and to assist with any revenue or invoice queries to ensure these are addressed in a timely manner.
Ø Initiate customer follow up within 24 hours of departure to seek feedback and rebook potential.
Ø Ensure all feedback, compliment and complaint emails are distributed to appropriate departments and manage client follow-up together with Group & Events Manager and Hotel Managers where necessary.
Ø Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.
Ø Take responsibility and be empowered to make decisions when quoting for business, adhering to the pre-set strategic guidelines.
Ø Contribute to an empowered dynamic environment in which all team members take responsibility for their workload and professional development and actively participate in all Marriott Global Sales Blitzes.
Ø Build strong relationships with Group & Events Department associates, Proactive Sales team and Hotel operations teams, ensuring clear communication between all departments. Liaise with each department when necessary ensuring a good level of internal communication is maintained at all time to ensure delivery of excellent guest service as appropriate.
Ø Maintain full and accurate knowledge of the competitive sets of the Central London hotels.
Ø Prepare reports as required by Marriott, including SIMS, Opera reports, conversion reports and financial revenue plan reporting when applicable and attend daily & weekly group & events meetings and other meetings as required.
Ø Actively participate in the Starvoice Survey process and support action plans to address feedback within the department.
Ø Perform any duties deemed necessary and reasonable, requested by the Event Sales Supervisor, Group & Events Manager, Metro Market Sales Leader or the London Leadership Team.
- Job type
- London, United Kingdom
- F&B other
- Starting in
- As soon as possible
- Contract duration
Marriott London Complex
Marriott London Complex hotels encompassing The Park Tower Knightsbridge, a Luxury Collection Hotel, Le Méridien Piccadilly, Sheraton Grand London Park Lane Hotel, W London Leicester Square and Aloft London Excel.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.