Club Lounge Attendant

[{{ $ctrl._job.status.name | translate}}] Club Lounge Attendant
Sheraton Kona Resort & Spa at Keauhou Bay

Posted

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary
 
     Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
 
     Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Kailua-Kona, HI, United States
Department
Rooms division
Starting in
As soon as possible

Other suggested jobs

{{:: 'Talented Rooms Expert at Luxury Hotel!' | ellipsis : 40 : true }}

{{:: 'HRC International' | ellipsis : 35 : true }}

{{:: 'Front Desk Champion wanted at Upscale Property' | ellipsis : 40 : true }}

{{:: 'Atlanta Marriott Peachtree Corners' | ellipsis : 35 : true }}

{{:: 'Overall Rooms Division Opportunity at Stellar Hotel' | ellipsis : 40 : true }}

{{:: 'Embassy Suites Hotel Atlanta-Centennial Park' | ellipsis : 35 : true }}
Other jobs
Housekeeping Attendant
New Orleans, LA, United States
Breakfast Attendant
Silver Spring, MD, United States
Cook II-Outdoor Dining
Naples, FL, United States
View 16699 other offers