Mgr-Systems

[{{ $ctrl._job.status.name | translate}}] Mgr-Systems
Sheraton Nanchang Hotel

Posted

Job description

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

JOB SUMMARY

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff.

CANDIDATE PROFILE

Education and Experience

• BS/BA or equivalent work experience. Additionally, 2-4 years’ experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Meeting Client Technology Needs

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Monitors, ensures and manages the acquisition and maintenance of property based systems.

• Analyzes information, identifies current and potential problems and proposes solutions.

• Maintains, inspects and repairs equipment.

• Inspects and ensures the maintenance of the equipment or the environment.

• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

• Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.

• Verifies that solutions are consistent with the client's needs and brand specific IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support.

• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Monitors processes and evaluates information according to SOP and LSOP requirements.

• Enforces IR policies and standards protecting company hardware, software and other resources at the property.

• Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.

• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.

• Verifies that problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.

• Verifies that proper asset management.

• Performs on-site monitoring of all projects.

• Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.

Demonstrating and Applying Information Resources Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Provides technical expertise and support.

Managing and Conducting Human Resources Activities

• Promotes participation in property safety-related programs.

• Monitors employee attendance and records absences/tardiness.

• Promotes teamwork and employee morale.

• Verifies all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.

• Keeps employees informed regarding new operational procedures, standards, or programs.

• Verifies all employees have complete knowledge of emergency procedures.

• Verifies constant communication takes place between employees, supervisors and management.

• Provides orientation for new employees and ensuring all information is entered into computer.

• Helps direct supervisors to achieve their own development goals.

• Encourages employee relations through gifts, parties, outings.

• Creates incentives that will promote better service and profit for the property.

• Assists operations manager in processing employee payroll weekly.

• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.

• Manages vendors for property IT requirements functioning as escalation point for problem resolution.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Nanchang, China
Department
IT
Starting in
As soon as possible

Other suggested jobs

{{:: 'IT Manager' | ellipsis : 40 : true }}

{{:: 'The St. Regis Doha' | ellipsis : 35 : true }}
Other jobs
Bartender-New Hotel!
Thunder Bay, Canada
Guest Service Representative
San Francisco, CA, United States
Guest Experience Specialist
Greenbelt, MD, United States
View 16329 other offers