Front Office Manager

[{{ $ | translate}}] Front Office Manager
Sheraton on the Park


Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Key Responsibilities:

  • Prepare and implement annual business plan for the department.  Define the strategic positioning of the department both in the internal and external environment and analyse strengths, weaknesses, opportunities and threats.
  • Lead the Department in establishing specific and measurable goals covering all aspects of the Departments operation, devising and implementing action plans for their achievement.
  • Preparation of internal administration documents on a timely basis, correspondence, record keeping, direct purchasing and the establishment and maintenance of par levels as appropriate
  • Drawing upon the assistance of the Human Resources Department, and in the area of multiskilling and development planning, the Front Office Manager will be held accountable for the effective management, in accordance with Hotel policies and philosophies, of staff at each level.
  • Responsibility for effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimisation of productivity through efficient work practices and staff rostering.
  • Support and reward staff innovation.
  • Maintain open communication with peers, superiors, and subordinates at all times.

  • Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards.

Requirements of the role-

  •  1-2 years Front Office Hotel Management experience
  • A comprehensive knowledge of all Front Office Operations
  •  Effective communication skill
  • Well developed people management skills 
  • Full working rights in Australia is a must 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See description

Job type
Sydney, Australia
Rooms division
Starting in
As soon as possible

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