[{{ $ctrl._job.status.name | translate}}] Reservation Agent
Sheraton Prague Charles Square Hotel

Posted

Job description

Duties and responsibilities:

• Processes group and individual reservations received by email and/or telephone

• Processes group and individual reservations received by clients directly and/or travel agents

• Handles daily correspondence, responds to reservations and guest service inquiries

• Ensures all reservations are processed accurately in property management system

• Knows the type of rooms available as well as their location and layout

• Knows the selling status, rates, benefits of package plans, rate conditions

• Understands the hotel's policy on guaranteed reservations and no-shows

• Knows and applies the credit policy of the hotel

• Monitors advance deposit requirements for both – groups and individuals

• Applies room rates based on the selling tactics of the hotel

• Communicates and cooperates with other hotel departments (Front Office, Sales, Housekeeping, F&B, Concierge)

• Answers and routes calls appropriately, takes and delivers guest messages with accuracy

• Promptly and effectively deals with guest requests and/or complaints

• Promotes goodwill by beings courteous, friendly, and helpful to guests as well as fellow employees

Requirements

• Fluent in English, both written and spoken

• Fluent in Czech or Slovak, both written and spoken is an advantage

• Min. 1 year of experience in Reservations department

• Exceptional telephone and customer care skills

• Effective communication with colleagues and clients

• Ability to finalize the tasks till the end

• Focus on customer satisfaction

• Previous Opera/Fidelio usage is a big advantage

• Attention to detail
Job type
Fulltime job
Location
Prague, Czechia
Department
Reservations
Languages
English, Czech (optional), Slovak (optional)
Starting in
As soon as possible
Other benefits
Employee canteen for free, subsidized membership of the Multisport benefit program, 5 weeks of vacation, discount for accommodation at the Marriott International Hotels

Sheraton Prague Charles Square Hotel

Sheraton Prague Charles Square is an inspiring boutique style hotel where history meets modern. Great location conveniently set on the edge of Prague's Old Town and New Town that let's our guests enjoy the main historical attractions within a few minutes walk.

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