Coord-Housekeeping 客房部文员

[{{ $ctrl._job.status.name | translate}}] Coord-Housekeeping 客房部文员
Sheraton Shanghai Hongkou Hotel

Posted

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Responsible for coordinating the daily activities in the Housekeeping office and assist in the communications between the different Housekeeping areas and with other departments

1.       Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged.

2.       Work closely with the Reception to ensure correct room status at all times.

3.       Issues, receives, records and controls all Housekeeping  pagers.

4.       Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers.

5.       Record status of daily attendance for all Housekeeping associates.

6.       Prepare monthly reports as required. Render assistance to respective

 Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in     preparing their monthly reports and inventories.

7.       Review and update the monthly Housekeeping Manning Guide.

8.       Know how to use computer and support the office work if possible.

9.       Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company.

10.    Keep good communication with other departments.

11.    Assume other duties assigned by Executive Housekeeper.

12.    Assist with the preparation of staff duty rosters

13.    Assist with maintaining up-to date staff records

14.    Deliver high quality service to guests

15.    Ensure guest needs and reasonable requests are met

16.    Seek opportunities to continually improve guest service, by reporting guest comments

17.    Take appropriate action to resolve guest complaints

18.    Promote the hotel and Sheraton products and services

19.    Access and use Housekeeping computer programs

20.    Adhere to the hotel’s security and emergency policies and procedures

21.    Adhere to hotel cleaning and maintenance programs

22.    Ensure a high level of cleaning is maintained in your work area

23.    Ensure all reporting and servicing deadlines are met on a timely basis

24.    Carry out other tasks as directed by your supervisors

Requirements

See description

Job type
Full-time
Location
Shanghai, China
Department
Housekeeping
Starting in
As soon as possible

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