[{{ $ctrl._job.status.name | translate}}] Apple OSX Desktop Support Analyst, Americas


Job description

SiteMinder is leader of the hotel technology space, challenging the status quo to provide innovative cloud-based products that allow hotels to connect with their guests. As a workplace, we also challenge the norm by hiring talented employees who are eager to help us expand our presence and establish SiteMinder as the leading cloud platform for hotels.

Desktop Support Analyst:
We are looking for a service minded individual to act as the first point of contact internally for SiteMinder across a variety of technologies to provide exceptional service to our growing employee base. You will be responsible for setting up new starters, responding to all internal IT support issues, asset management and liaising with IT vendors. The role will involve high levels of problem analysis and using initiative to resolve issues quickly and accurately. We’re looking for a true self-starter who can juggle multiple priorities at the same time!


What you will bring:

  • Strong knowledge of Apple OSX and a background of supporting Apple hardware
  • Familiarity with Google Apps and other cloud based software such as Office 365, Slack, Google Suite
  • Proficiency in PBX management, preferably FreePBX
  • Strong networking skills
  • Ability to work independently and without supervision
  • Holds a high level of integrity and professionalism understanding the importance on confidentiality
  • Experience in managing ICT projects and delivering on time and within budget
  • Willingness to work above and beyond to get resolutions to issues and stay back when needed
  • Thinks outside of the goldfish bowl; solving problems with creativity Smart, and able to apply it with common sense.
  • Approach everything that is thrown at you with gusto, energy, and dedication.
  • Can smile and laugh whilst working under pressure, and juggling multiple things at once.
  • Happy to work autonomously, and within a high performing close knit team, where ideas are debated.
  • Helpful, encouraging and respectful to team members and anyone who you interact with.
  • Awesome communicator, who loves regular open, transparent communication with unquestionable work ethic.
  • Thrives in a fast-paced, agile and dynamic environment.
  • Able to analyze problems, determine cause and reach a resolution.
  • Great capacity for customer interaction, escalation and conflict resolution.
  • As a Desktop Support Analyst you will:
  • Assisting our employees with the installation, configuration and usability of hardware, software and equipment.
  • Being the first (and only!) point of contact for internal IT support in Dallas, ensuring you respond quickly and effectively to keep our operations running smoothly.
  • Maintaining the helpdesk system that prioritizes the most important issues and ensuring that all issues are responded to, dealt with, recorded and communicated in an effective way.
  • Prioritizing issues and demonstrating a strong solutions focused mindset in a fast paced environment.
  • Procuring new hardware and software, maintaining the asset register, and renewing licenses as required.
  • Maintaining and improving SiteMinder’s LAN and WAN networks, including Switch, Port and Router management.
  • Enforcing SiteMinder’s standard operating environment policy.
  • Working with vendor support contacts to resolve technical problems with desktop computing, peripheral equipment, and software.
  • Conducting trouble shooting, testing and reporting as required.
  • Being an internal SiteMinder ambassador, helping our employees feel engaged and valued by providing seamless service to our staff resulting in a smooth introduction to our growing community.
  • Supporting the Global ICT Manager as required, enabling the expansion and growth of SiteMinder’s technical capabilities.
  • Any other duties as required.
  • What SiteMinder Offers:
  • Competitive annual salary
  • Comprehensive healthcare benefits, including medical, dental and vision, with over 10 plans to choose from. Health insurance is effective starting day 1 of employment, so there's no 90 day wait period!
  • Ample paid vacation and sick leave
  • 9 paid holidays per calendar year + birthday off
  • Free gym access for employees
  • Generous paid parental leave policy
  • Company-paid "breakfast bar" coupled with free snacks and unlimited lattes
  • Weekly office happy hours and quarterly company-sponsored events
  • Contemporary, collaborative office space with the latest technology
  • Global exposure. With over 500 employees in our international offices (Sydney, London, Bangkok and Galway) and 30,000+ hotels using our software in more than 150 different countries, you are guaranteed to interact with colleagues and customers across the globe
  • Job type
    Dallas, TX, United States
    Starting in
    As soon as possible


    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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