Associate Payment Specialist
This position is not available anymore, but there are more Other jobs
Associate Payment Specialist

SiteMinder

Posted

Closed

Associate Payment Specialist

About the job

Headquartered at The Rocks in Sydney, we're the leading cloud platform provider for the hotel industry across the world. Since 2006 our founders have been quietly disrupting the multi-trillion-dollar travel industry by introducing a concept that would make tech accessible to every hotel in the world. 33,000 hotel customers later, we haven’t looked back. Our legacy as an undisputed leader in hotel technology has seen us rank among the 20 greatest pioneering techs to come out of Australia, we’re a six-time Deloitte Tech Fast 50 winner and the first Aussie-headquartered investment for Silicon Valley-based TCV, which has backed the likes of Facebook, Netflix and Spotify.

As part of our growth plan, we have recently created a new business unit, SiteMinder Pay where we have launched a payment product that helps hotels seamlessly process their guest reservation payments. SiteMinder Pay offers hoteliers a unique, integrated payment product that helps save them time and improves the way they run their businesses.

We're currently hiring for an Associate Payment Specialist, an inside sales role focusing on selling our new payment feature to our existing hotel customers. The role is required to sell the value of integrated payments to hotels, obtain the information required to activate the feature, provide on-boarding and training and encourage high usage of the solution.

Why SiteMinder?
You’ll be joining a team hell bent on being nothing but the best. We’re constantly enhancing our tech stack and pushing toward some pretty incredible growth targets, and although we know that we don’t have all of the answers yet, we know our people are in the driver’s seat and that’s all the comfort we need.

You will be at the front line of helping us tackle expansion by connecting our product with as many customers as possible. If you want to play a critical role in driving the growth of SiteMinder Pay then we'd love to hear from you!

We're well aware that this is quite a wish-list of skills therefore if you believe you have a great blend of at least some of the above we’d love to hear from you.

About you

What you'll do:
  • Pitch, explain, and activate the payments feature for our existing hotels. This will be achieved by calling from a lead list, effectively articulating the value proposition and managing a sales funnel in the CRM
  • On-board and help provide training on how to use the payment feature
  • Encourage high usage of the payment feature through training, account setup, and helping answer support questions
  • Be effective at bringing market intelligence back into the organisation, from competitive threats; to recurring objections; to customers at risk
  • Work effectively with all internal systems, notable the CRM to ensure clean, concise and reportable data
  • Work in a highly collaborative fashion with the product, customer support, and project teams
  • Be an evangelist of SiteMinder Pay internally and externally
  • Who you are:
  • Have a can-do attitude, with enthusiasm and energy for introducing a new product to hotels
  • Have outstanding interpersonal skills; you’re excited to spend your day speaking with our customers
  • Have clear spoken and written communication skills
  • Are highly driven, organised, and have the ability to work in an autonomous environment
  • Are driven by working towards individual and team targets
  • Have previous inside sales or hospitality experience is a plus!
  • SiteMinder Values
  • Think customer - See everything from the customer’s perspective
  • OK is not OK - Make what you do great, challenge the status quo, innovate
  • Be in the game - Passionate high performers - no spectators
  • Own it, finish it - Be decisive, accountable
  • Be candid - Have regular, open and sometimes difficult conversations
    • Language required: English.

    The company

    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

    View profile
    Closed

    Associate Payment Specialist

    New South Wales, Australia

    Full-time, Indefinite

    Start Date:

    Latest start date:

    Want something different? See similar jobs