Billing and Collections Analyst - Fluent English and Mandarin speaker
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Billing and Collections Analyst - Fluent English and Mandarin speaker

SiteMinder

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Billing and Collections Analyst - Fluent English and Mandarin speaker

About the job

SiteMinder is leader of the hotel technology space, challenging the status quo to provide innovative cloud-based products that allow hotels to connect with their guests. As a workplace, we also challenge the norm by hiring talented employees who are eager to help us expand our presence and establish SiteMinder as the leading cloud platform for hotels.

Now with five core offices around the world and over 30,000 hotels (and counting) using our software, we’ve come a long way from our humble beginnings in Sydney, Australia. SiteMinder may no longer be considered a tech startup, but we do strive to retain the same forward-thinking ambition and dynamic energy that has made us an industry pioneer.

What we have available:

The Billing and Collections Analyst is responsible for delivering a positive billing experience to SiteMinder's valued customers by assisting with collections efforts and attending to customer billing queries in English and Mandarin.

What is it like to work with us?
 
Our teams tell us that they enjoy the fun, friendly and energetic environment. Many of the people we hire come recommended by friends or colleagues already working with us so we encourage you to check your network and see if someone you know is already part of the SiteMinder team to ask them directly about our culture. We’re no longer a start-up but we are still growing fast, which can be challenging. We’re young in our journey and we are working on a variety of initiatives to support our staff in getting the best experience in their SiteMinder career.
 
Check out our website to find out more about us, the story of our founders is also inspiring and definitely worth a watch. You can find us at www.siteminder.com there’s a whole lot of information that should help inform your decision to apply. If you think you are a fit, we’d love to hear from you!

About you

What you can expect in the role:
  • Deliver a positive billing, payment and collection experience for our customers by handling customer queries and issues (cases) within agreed service levels and provide positive outcomes
  • Supporting the Billing and Collections Team Leader to achieve cash collection targets, ensuring collections actions (reminders, suspensions, etc.) are processed and conducted within our policy
  • Support AutoPay adoption for the customers and meet AutoPay targets
  • Support the SiteMinder Sales, Onboarding Success, Service Desk and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints
  • Ensure timely processing of customer requests such as cancellation of services
  • Ensure CRM and billing system customer data is kept up to date
  • Escalate any issues that may impact the team or customers to the Billing and Collections Team Leader
  • To be successful in our role:
  • Prior experience in a high-volume collections and/or accounts receivable position
  • Full bilingual fluency in English and Mandarin
  • Strong verbal and written communication with particularly strong phone skills
  • You are highly driven and can work in an autonomous environment
  • Able to manage multiple tasks under pressure
  • Ability to approach work with enthusiasm, energy, dedication and integrity
  • Working knowledge of Zuora, Salesforce or similar billing and CRM systems
  • SiteMinder's values:
  • Think customer - See everything from the customer's perspective
  • Be in the game - Passionate high performers, no spectators
  • Own it, finish it - Be decisive and accountable
  • OK is not OK - Make what you do great, challenge the status quo and innovate
  • Be candid - Have regular, open and sometimes difficult conversations
    • Language required: English.

    The company

    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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    Billing and Collections Analyst - Fluent English and Mandarin speaker

    New South Wales, Australia

    Full-time, Indefinite

    Start Date:

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