[{{ $ctrl._job.status.name | translate}}] Booking Optimisation Specialist
SiteMinder

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Job description

We're SiteMinder, an Australia SaaS company disrupting the hotel industry through online distribution. We are the chosen solution for over 28,000 hotels to help them grow by expanding and optimising their online guest acquisition. Features include distributing their hotels’ rates and availability to over 350 online travel channels (such as Expedia, booking.com and Agoda), helping them drive more guest bookings from their website, and offering business analytics to help them make decisions around rates and packages.

Our Opportunity:
We're looking for a Booking Optimisation Specialist who will be instrumental in guiding our customers - independent hoteliers - to succeed and grow with the SiteMinder product suite. You will power business growth by driving adoption of complementary products and services with existing customers, while remaining focused on providing extraordinary customers experiences to ensure hoteliers get the most value out of their existing subscription. You will also collaborate with other teams to accelerate process improvement. You will be a great fit for this role if you are passionate about helping customers succeed and know that SiteMinder is the best hotel technology platform to power their guest acquisition.


What is it like to work with us?
 
Our people tell us that they joined us for career opportunities, the unique culture and the interesting and challenging work they undertake every day. What they really love about working at SiteMinder is the fun, friendly, relaxed environment and the camaraderie they share with their teams.
 
Many of the people we hire come recommended by friends or colleagues already working with us so we encourage you to check your network and see if someone you know is already part of the SiteMinder team to ask them directly about our culture.
 
Vibrant, energised, relaxed and fun are just some of the adjectives they used to describe us.
We’re no longer a start up but we are still growing fast, which can be challenging. We’re pretty young in our journey and we are working on a variety of initiatives to support our staff in getting the best out of their SiteMinder career experience.
 
Check out our website to find out more about us, the story of our founders is also pretty inspiring and definitely worth a watch. You can find us at www.siteminder.com there’s a whole lot of information that should help inform your decision to apply. If you think you are a fit, we’d love to hear from you.

Requirements

What you will be responsible for:

  • Providing world-class coaching and education to hundreds of hoteliers in an inside sales environment
  • Up-selling and cross-selling all relevant SiteMinder products and services via a consultative sales approach
  • Facilitating extraordinary customer experiences through your expertise of our products, systems, and processes
  • Being an authority on all SiteMinder products and services
  • Having local knowledge of travel and accommodation industry trends, market conditions, and hotelier tendencies based on markets assigned
  • Continuously identifying and recommending opportunities to accelerate process improvement
  • Providing customer feedback on products to the Product Development team so that products can be reviewed and improved based on feedback
  • What your experience entails:
  • 1+ years of sales or account management experience, preferably in a high volume (20+ transactions per month) inside sales role with consultative- or solution-based products
  • Knowledge or experience with SaaS sales, hospitality and travel, channel management, distribution software, booking engines, and OTAs all a plus
  • Track record of executing against KPIs and achieving targets
  • Strong desire to achieve top results with a charismatic, positive ‘can-do’ attitudeAbility to identify, grow, and retain hundreds of engaged customers
  • Deep understanding of Salesforce or similar CRM solutionPassion for the online technology space
  • SiteMinder's Values:
  • Think Customer - See everything from the customer's perspective
  • Be in the Game - Passionate high performers - no spectators
  • Own it, Finish it - Be decisive, accountable
  • Ok is not Ok - Make what you do great, challenge the status quo
  • Be Candid - Have regular, open and sometimes difficult conversations
  • Job type
    Fulltime job
    Location
    Sydney, Australia
    Department
    Sales & Marketing
    Languages
    English
    Starting in
    As soon as possible

    SiteMinder

    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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