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Business Manager, Ecosystem
SiteMinder

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Job description

Business Manager, Ecosystem

The role of Business Manager, Ecosystem is to manage the full lifecycle, from acquisition through to mutual success, with Ecosystem Integration Partners (including Channels, Booking Engines, Direct Booking Partners and SMX/App Store Applications). The role plays a crucial part in ensuring the SiteMinder Platform continues to be the Industry’s leading, open and connected platform

Reports to:  Senior Director, Global Demand Partnerships
Collaborating with: SiteMinder Partner team, Sales Managers, Customer Delivery Managers, Marketing Team, Key Account Managers, Product Team.

Why SiteMinder?

Well we’re currently the leading cloud platform provider for the hotel industry across the world. We design, build and support an extraordinary suite of SaaS solutions that operate on a truly global scale. With more than 35,000 hotel customers and 550 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

We are evolving fast and so we are on the lookout for a driven and technically astute Business Manager who thrives in a fast paced and dynamic (not just a buzzword) environment, where innovation and continual improvement are the norm. Let’s just say, we’re realistic in that we know we’re awesome at being the size we are but in order to achieve the aggressive growth targets ahead of us, we know we don’t already have all the answers and so we are NOT looking for the assimilators or the process followers. Success in SiteMinder will be achievable if you are someone who is forever curious, asking questions and seeking answers, challenging prevailing perceptions and driving outcomes.


In return for all that you will bring to SiteMinder, you will be joining a global tech company with a team of approx. 700 around the world who are pulling in one direction towards a common goal of full domination of the hotel and distribution software space. We have and awesome team, we operate at pace, we have fun while we’re doing it – we celebrate our successes and we’re creating something pretty special. Come and see for yourself.

Requirements

This job is all about...

  • Managing end-to-end regional Connectivity application process
  • Engaging with key Ecosystem Partners that we identify as important to our business
  • Identify applications and connectivity opportunities that show potential
  • Qualify and build business cases for all new connectivity within the region
  • Negotiate and close contracts and changes in terms for new and existing partners
  • Managing expectations of both the internal and external customers
  • Having a complete understanding of the distribution and connectivity requirements of multiple regions
  • Planning, developing and executing on strategic activities with partners driving adoption of connectivity to the SiteMinder ecosystem
  • Developing additional commercial opportunities with current and new connectivity partners
  • Having an strong work ethic, willingness to travel and work extended hours when needed
  • People who are successful in this role...
  • Native or business fluent in Spanish and an excellent level of communication, both verbal and written in English
  • Have a high level of understanding of various components and integrations that make up hotel technology including;
  • In-depth understanding of Distribution (Wholesalers, DMC’s, Tour Operators OTA’s & Direct)
  • Hotel Application Tech Stack (PMS, CRS, CRM, Upsell, RMS, Guest Messaging etc)
  • Are proven to build and maintain relationships in a B2B environment with C-Level Executives
  • Have proven experience in partner management
  • Have an analytical and data driven approach to decision making
  • Are happy to work autonomously, within a high performing team where ideas are debated
  • Have a commercial background with proven sales and negotiation skills
  • Have proven resilience and are comfortable saying no
  • Have an unquenchable thirst for knowledge and learning all about Hospitality Technology
  • Details

    Job type
    Full-time
    Location
    London, United Kingdom
    Department
    Management
    Languages
    English
    Starting in
    As soon as possible
    Duration of the contract
    Indefinite

    SiteMinder

    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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