[{{ $ctrl._job.status.name | translate}}] Customer Onboarding Specialist


Job description

There is an opportunity to join the Customer Onboarding team as a Customer Onboarding Specialist. There are no second language requirements for this position.

I am interested, what should I do now?

Please apply with a copy of your resume by COB 22 February 2018.


  • Think Customer - You can deliver a high standard of customer training, qualifying requirements in a courteous and effective manner and prepare the customer for core product implementation
  • Be in the Game - You have  consistently demonstrated commitment to the team's work to ensure the team achieves it's goals, objectives and SLA's
  • Own it, Finish it - Take ownership of customer's problems and seek to identify, respond and resolve issues before it becomes a conflict and ensuring a satisfactory solution for SiteMinder and the customer 
  • OK is not OK - You have identified opportunities for improvement and processes and proposed solutions 
  • Be Candid - Strong verbal and written communication skills to effectively interact with internal and external customers
  • Job type
    Sydney, Australia
    Starting in
    As soon as possible


    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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