[{{ $ctrl._job.status.name | translate}}] Customer Success Advisor, APAC


Job description

SiteMinder is leader of the hotel technology space, challenging the status quo to provide innovative cloud-based products that allow hotels to connect with their guests. As a workplace, we continue to challenge the norm by hiring talented employees who are eager to help us expand our presence and establish SiteMinder as the leading cloud platform for hotels.

Backed by the same investors at Facebook, Netflix and Spotify we’re an Aussie software company with market leading products that support hotels to manage and maximise their online presence.

What we have available:

We are expanding our global customer success function and as such looking for a passionate individual who will help to make our customers successful with our industry leading product portfolio in return increasing customer retention and reducing customer attrition.

You will do this by: 
* Helping our customers through the on-boarding process ensuring they understand and benefit from our products features
* Paying close attention to product usage and trends, acting on significant trends and proactively contacting customers to mitigate potential attrition
* Developing customer processes, programs and best practices for customer success outcomes

To be successful in this role:
* You will have experience with successfully handling customer objections and providing win-win solutions
* You will have a hunger, desire and technical aptitude for understanding our product suite and industry to effectively provide successful customer outcomes
* You will be a customer oriented individual who can demonstrate clear communication skills, can present and influence credibly and effectively at all stakeholder levels
* You are a well organised, self starter with sound problem solving skills

What is it like to work with us?
Our people tell us that they joined us for career opportunities, the unique culture and the interesting and challenging work they undertake every day. What they really love about working at SiteMinder is the fun, friendly, relaxed environment and the camaraderie they share with their teams.
Many of the people we hire come recommended by friends or colleagues already working with us so we encourage you to check your network and see if someone you know is already part of the SiteMinder team to ask them directly about our culture.
Vibrant, energised, relaxed and fun are just some of the adjectives they used to describe us.
We’re no longer a start up but we are still growing fast, which can be challenging. We’re pretty young in our journey and we are working on a variety of initiatives to support our staff in getting the best out of their SiteMinder career experience.
Check out our website to find out more about us, the story of our founders is also pretty inspiring and definitely worth a watch. You can find us at www.siteminder.com there’s a whole lot of information that should help inform your decision to apply. If you think you are a fit, we’d love to hear from you.
Job type
New South Wales, Australia
Starting in
As soon as possible
Contract duration


As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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