Growth Operations & Strategy Associate /Manager
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Growth Operations & Strategy Associate /Manager

SiteMinder

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Growth Operations & Strategy Associate /Manager

About the job

Headquartered at The Rocks in Sydney, we're the leading cloud platform provider for the hotel industry across the world. Since 2006 our founders have been quietly disrupting the multi-trillion-dollar travel industry by introducing a concept that would make tech accessible to every hotel in the world. 33,000 hotel customers later, we haven’t looked back. Our legacy as an undisputed leader in hotel technology has seen us rank among the 20 greatest pioneering techs to come out of Australia, we’re a six time Deloitte Tech Fast 50 winner and the first Aussie headquartered investment for Silicon Valley-based TCV, which has backed the likes of Facebook, Netflix and Spotify.

We're moving ahead with our next growth phase, here are some of our milestones we've reached so far;

• Our client base has expanded to more than 30,000+ hotels worldwide
• We collaborate with over 600+ leading connectivity partners
• Every year our systems process 72+ million hotel reservations
• We process USD 20+ Billion in hotel revenue annually across 160 countries

To help us further achieve on our milestones and help build our future we are seeking Growth Operations & Strategy Associates / Managers across a range of experience levels to join our team.

The Growth Operations & Strategy team works with all teams across SiteMinder to drive growth and scaling of our business. We lead end-to-end projects, deliver objective analysis and insights, incubate new roles, and execute on high priority strategic initiatives.

As a member of the team you might design new business processes for scale, optimise our marketing investments, help build and launch new products, or unlock new revenue opportunities. Whatever it is, we work on what will move the needle most for SiteMinder.

Why SiteMinder?

You’ll be joining a team hell bent on being nothing but the best. We’re constantly pushing toward some pretty incredible growth targets, and although we know that we don’t have all of the answers yet, we know our people are in the driver’s seat and that’s all the comfort we need.

If you want to work on complex problems, have ownership and accountability, and a place where growth both personally and organisationally are inevitable, we want to hear from you.

About you

What you could expect in the role:
  • Partnering with senior leaders and teams across the entire business to drive high priority strategic initiatives
  • Analysing business drivers and levers to identify opportunities and issues that will deliver the most value for SiteMinder
  • Designing solutions with a broad lens (people, data, technology, process), establishing buy-in and support from cross-functional teams, and then driving their implementation
  • Seamlessly flexing across multiple opportunities such as up-selling, sales conversion, marketing performance, customer retention, partnerships, business development
  • Using tools like SFDC, Marketo, Intercom, Tableau, Excel, SQL, and whatever else you will need to gather and analyse data to help inform decisions
  • To be successful in this role:
  • You have 2-7+ years of work experience and a background in strategy consulting or finance AND ideally in technology startups - we are hiring across a range of experience levels to the team
  • You enjoy analysing business drivers and levers, getting deep into the data, using first principles thinking, and consistently delivering great results
  • You are a self starter with high energy and a proven ability to roll up your sleeves to get things done
  • You are a team player with a humble attitude and a hunger to make an impact in a role where the sky's the limit
  • You have excellent communication skills and the ability to interact with all levels of the organisation from the most senior to most junior
  • You are passionate about technology, data, and SaaS business
  • Bonus points if you have experience with SQL or a willingness to learn
  • SiteMinder Values:
  • Think customer - See everything from the customer’s perspective
  • OK is not OK - Make what you do great, challenge the status quo, innovate
  • Be in the game - Passionate high performers - no spectators
  • Own it, finish it - Be decisive, accountable
  • Be candid - Have regular, open and sometimes difficult conversations
    • Language required: English.

    The company

    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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    Growth Operations & Strategy Associate /Manager

    New South Wales, Australia

    Full-time, Indefinite

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